1 Reply Latest reply on May 18, 2016 11:16 PM by Nanaky

    Authorization Needed

    curtisd45938439

      My company changed out my computer. I successfully authorized Adobe Digital Editions on the new computer and tried to open the two books. I received this:

      Authorization Needed

      This computer is not authorized to open 2015 Uniform Plumbing Code because this item is authorized to a Vendor ID.

      eBook Vendor: Adobe ID

      Adobe ID: I input my email address

      Password: I forgot the password so went through the process to reset. I entered the new password.

      "The vendor account you entered is not associated with the item you are trying to open. Try again."

      I went to Adobe Chat. No help. The suggested I try this forum.

      Could it be that there was a different ID associated with the purchase of these manuals and that I need to track down that info?

        • 1. Re: Authorization Needed
          Nanaky Level 5

          You get the errorwhen the eBook are linked with a other Adobe ID.

          Often its happens when you open/download a eBook before you authorize Digital Edition. Then

          authorize and can the eBook no longer read. Or you has first used a other Adobe ID. In this case you should enter this secound Adobe ID and can open the eBook.