19 Replies Latest reply on May 19, 2016 3:04 PM by Sue Garibaldi

    Sketch Sync Won't Open in Illustrator

    kllamas Level 1

      When I "send to illustrator" my ipad says that it is "sent" but on my desktop, an error message pops up in the right hand corner that says that I need to install illustrator cc 2015 (as seen below) and my illustrator cc 2015 is already installed and up to date.

      It is up to date!

      I only have one CC account so it is the same email account. I'm not sure what is going on and was on the phone for an hour with tech support but they said I would have to try the forum since they aren't trained enough in the apps.

       

      Thanks for any help!