3 Replies Latest reply on May 22, 2016 11:36 PM by Nanaky

    Digital Editions says that books are loaded on Kobo, but Kobo's library is empty.

    lisah6792602

      Hello, I am having trouble loading content onto my Kobo (Aura H2O). I previously was able to add library books with no trouble by following the directions online, but it has spontaneously stopped working.

       

      Situation:

      I have books loaded onto Adobe Digital Editions on my computer, and an authorized device (Kobo).

      I add the copy the book to the device.

      When I click "Kobo eReader" within Digital Editions, it says that the books are loaded.

      I eject the eReader.

      There are no books in the library.

       

      I have already tried:

      Reinstalling Digital Editions.

      Re-authorizing the device

      Factory Reset button on the device.

      I called the Kobo customer support line, and they referred me to Adobe.

       

      Any ideas?

      Thanks for your help.

      --Lisa