3 Replies Latest reply on May 25, 2016 12:17 AM by sanyamt

    In-design cannot start

    joanne64777900

      I am having the problem of in-design right now is that -

       

      After starting the application, In-design opens the document, but then it becomes "dead" and the program cannot be operated in any way.

       

      I have tried the In-Design in at least two computers and it appears the same.

       

      Need a help here!

        • 2. Re: In-design cannot start
          Steve Werner Adobe Community Professional & MVP

          Please tell us the version of InDesign you're using and the operating system you're running so we can help you.

          • 3. Re: In-design cannot start
            sanyamt Adobe Employee

            Hi,

            Can you please share the system configuration? Version of InDesign?

             

            Please follow the step to clear preference and cache

            • InDesign Preference:

            Windows XP: C:\Documents and Settings\<USER>\Application Data\Adobe\InDesign\<Version #>\<language>\  (Note: Prior to version 6 [CS4] the language folder is not used).

            Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\ (Note: Prior to version 6 [CS4] the language folder is not used).

            Macintosh: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>

             

             

            • InDesign Cache:

            Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used).

            Windows Vista or Windows 7: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\  (Note: Prior to version 6 [CS4] the language folder is not used).

            Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/ (Note: Prior to version 6 [CS4] the language folder is not used).

             

             

            Regards,

            Sanyam Talwar

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