Dear sir, madam,
One week ago I bought a key for Creative Cloud. After I downloaded the installation app, the key was accepted. While installing the download app, I had to confirm my e-mailadres. The e-mail adres mentioned in the app, is an old, non-existing adres, so I cannot confirm my account. I checked my Adobe account and confirmed (again) a correct adres.
In the app, I still see the old address, even after installing the desktop installation app again. I have deleted all apps of Adobe from my computer and try to install it again, but it keep showing the old e-mailaddress. So the problem continues, and I cannot use Creative Cloud. How can this problem be solved? I'm a student and I use Adobesoftware for my study. Thanks if anyone can help me.
Kind regards, Anne Somers
sign out and then back in to your cc desktop application using the same adobe id (ie, the valid email address) used to pay for your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html