I've already tried all of these. I tried them again just there and I still have the same issue.
uninstall your cc desktop app, Uninstall the Adobe Creative Cloud desktop application
restart your computer
reinstall your cc desktop app, https://creative.adobe.com/products/creative-cloud
suspend av/firewalls and retry.
Tried all those while Adobe support had control of my machine and still does not work.
I have tried these several times and I still have the same problem
Ethernet wired connection or Wireless/Wifi connection ?
Also , if the Mac is connected to both Wifi as well as Ethernet , Turn off Wifi and then try.
Only if possible , try with different Internet connection and check.
You may also try rebooting Router once , then login to Mac with Safeboot mode and check.
Let us know if you still face same issue.
Ethernet connection, Wifi is off.
Router was rebooted at home and Safeboot did not work either.
Hi I too have this issue and have tried everything and more above.
What is even more strange is I contract out - the company I currently am in have let me update the system software to the latest version of El Capitan and Creative Cloud apps and its working fine! However my own machine won't.
The only way I got my software to the most recent version of all my software is to ignore the CC app.
I logged onto the Adobe site with my ID using my browser (Firefox) and download the update manually for my software via the internet rather than the app that connects itself using the broadband.
It worked and I am now on the most up to date. But I'll have to do it all again shortly to stay that way.
You might as well ignore the so called helpful CC app at the top of your screen and stick to the old fashioned way. Boo hiss!!
I think the old way might be better.
Do you have a link for the update, I cannot find the updates anywhere.
Hi - if you log into www.adobe.com and sign in with you Adobe ID and password you are brought to a home page specifically for you: See mine below. Then go to the top left menu and click on Desktop Downloads - it will bring you to a page that lists all the available software you have access to and will allow you to download direct to your desktop. Hope this helps. It is time consuming but at least you can keep up to date if you need to!
BTW - I did also at one point, try removing the CC app both using the uninstall software and manually removing every file related to it and reinstalled it, I also tried remoing ALL Adobe software and reinstalled the CC app to see if it would work. It didn't.... resulting in me having to manually download all my software again... thank the Gods I have a high speed broadband!
Just chant after me.... patience is a virtue.... patience is a virtue...
Trying download the apps from adobe.com and it hangs "photoshop is downloading" and nothing.
Will keep you posted.
Okay you can try one other thing. Just got off the phone with my brother Mr. Firewall expert and my app now seem to be working. This is assuming your Firewall is turned on. If its not then its another issue and plod on...
Go into your system preferences / Security & Privacy / Firewall. If the lock symbol at the bottom left is locked then click on it and put in your password (the one you use to allow installation etc)
Click on Firewall Options:
Then using the + sign on the left under the empty window add in all your adobe software from your application folder using the pop up browse window INCLUDING the Creative Cloud App. Also select Automatically allow signed software to receive incoming connections.
Click okay and re-lock the lock. Quite out of the preferences. Switch your broadband connection off and on or restart. Give it a moment or too and relaunch your CC app. This has worked for me although it gave me the same message for a few minutes on one of the applications and then it blew through.
God I hope this works for you and any one else. Apologies if the directions seem like I think everyone's an idiot! I wrote them as if people were doing all this for the first time and never used a Mac. No offense intended by the instructions. Happy hunting!
Thanks for the response,
My firewall was off.
No IT guys here today to check company wide firewall.
I am updating the software the old way download current updates form link below. Seems to working fine.
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I finally fixed the problem myself,
Here's how I did it! I changed my DMS settings on my mac!
System Preferences > Network > Advanced > DMS > then changing you server to one of the following
( https://www.opennicproject.org/nearest-servers/ ) > Apply
That worked for me also!