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Chat start time May 24, 2016 10:06:22 PM EST Chat end time May 24, 2016 10:34:32 PM EST Duration (actual chatting time) 00:28:10 Operator Divakar
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info: You are now chatting with Divakar.
Please don’t close the chat window or browser tab since it will end our chat session.
Divakar: Hello! Welcome to Adobe Customer Service.
Divakar: Hi Denise.
Divakar: I am reviewing your issue. Please stay online and do not close the chat window or browser in order to ensure our chat session is not interrupted.
Denise Copening: Ok
Divakar: I understand that you wish to cancel your subscription. Is that right?
Denise Copening: Yes please
info: Your chat transcript will be sent to DKCOPENING@AOL.COM at the end of your chat.
Divakar: Thank you for confirming.
Divakar: May I know the reason for canceling your subscription?
Denise Copening: Ordered wrong item
Denise Copening: Wanted adobe photoshop instead
Divakar: Thank you for the information.
Divakar: Please allow me 4-5 minutes while I check your account and help you further.
Denise Copening: Ok
Divakar: Thank you for your patience.
Divakar: Denise, I see that you have purchased the Photography plan where you can access both Adobe Photoshop and Lightroom applications.
Divakar: Are we still connected?
It took 40 minutes for divakarx to get back to me telling me I should want creative cloud. I want photoshop elements plus. We were disconnected. cannor reconnect. Was told earlier today phone support was 24/7. Where can I rate these support folks. I want my money back!!!!!
Still hoping someone can help me cancel this subscrilotion to creative cloud. I want Adobe Photoshop elements and premier elements 14 bundle not cloud. Ordered by mistake. Don't need a customer service person to tell me what I want and get back to me 40 minutes later, what can I do to have creative cloud canceled?
Can any of the moderators please help me?
still hoping someone can help me cancel this subscription to creative cloud. I want Adobe Photoshop elements and premier elements 14 bundle not cloud. Ordered by mistake. Don't need a customer service person to tell me what I want and get back to me 40 minutes later, what can I do to have creative cloud canceled? Want my money back, please. All I was needing to provide this afternoon was the credit card number for my Lenovo card which I did not have handy. How did it turn into cloud has Photoshop? Do you think I'm an idiot? So I ordered the wrong thing from Lenovo. It took me three attempts to enter the order so the credit card they issued would take. completed a letter of destruction for creative cloud with Lenovo so I need this matter of cancelling creative cloud handled pronto, please . No more misinformation regarding phone help for this matter being available 24/7 or someone taking 40 minutes in a chat to come back with a really bad suggestion! Cancel my creative cloud membership please!