1 Reply Latest reply on May 22, 2016 6:43 AM by Ann Bens

    Adobe Premiere Elements Crash Upon Startup

    dumstattd

      I have purchases Adobe Premiere Elements and what seems to happen is I edit a video, save, publish, and then close.  The next time I try to open Premiere then it crashes upon startup.  The windows error log shows that the faulting module name is  igd10iumd64.dll. 

       

      What can be done to permanently resolve this?  I have uninstalled and reinstalled and that seems to resolve that for the short term.  However it is very annoying to do this ever other time I want to use the software.

       

      I appreciate any and all help ahead of time.

       

      Regards,

      Dan