3 Replies Latest reply on May 24, 2016 11:38 PM by Nanaky

    Unable to authorize


      I have digital editions on my desktop.  I then put it on my laptop.  I am unable to open my e-books on my laptop as I am unable to authorize.  I have followed the posted instructions but nothing is working.  Help please.

        • 1. Re: Unable to authorize
          Nanaky Level 5

          Which error message you get when you try to authorize?

          • 2. Re: Unable to authorize
            57kris57 Level 1

            It says: Activation Server Error


            Code:  E_AUTH_NOT_READY




            Digital Editions encountered an error on the activation server.







            • 3. Re: Unable to authorize
              Nanaky Level 5



                  Close all applications.

                  Choose Start > Run.

                  In the Open text box, type regedit and then press Enter. The Registry Editor opens.

                  In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

                  Select the Adept key.

                  Choose File > Export.

                  In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

                  Right-click the Adept key and choose Delete.

                  In the Confirm Key Delete dialog, click OK.

                  Close the Registry Editor.

                  Open Adobe Digital Editions and reauthorize.




                  quit Adobe Digital Editions.

                  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

                  If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

                  Open Adobe Digital Editions and reauthorize.