3 Replies Latest reply on May 24, 2016 11:38 PM by Nanaky

    Unable to authorize

    57kris57

      I have digital editions on my desktop.  I then put it on my laptop.  I am unable to open my e-books on my laptop as I am unable to authorize.  I have followed the posted instructions but nothing is working.  Help please.

        • 1. Re: Unable to authorize
          Nanaky Level 5

          Which error message you get when you try to authorize?

          • 2. Re: Unable to authorize
            57kris57 Level 1

            It says: Activation Server Error

             

            Code:  E_AUTH_NOT_READY

             

             

             

            Digital Editions encountered an error on the activation server.

             

             

             

            Thanks

             

            Kris

            • 3. Re: Unable to authorize
              Nanaky Level 5

              Windows:

               

                  Close all applications.

                  Choose Start > Run.

                  In the Open text box, type regedit and then press Enter. The Registry Editor opens.

                  In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

                  Select the Adept key.

                  Choose File > Export.

                  In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

                  Right-click the Adept key and choose Delete.

                  In the Confirm Key Delete dialog, click OK.

                  Close the Registry Editor.

                  Open Adobe Digital Editions and reauthorize.

               

              Macintosh:

               

                  quit Adobe Digital Editions.

                  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

                  If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

                  Open Adobe Digital Editions and reauthorize.