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The fact that the problem is limited to a single word document would seem to indicate that the problem is caused by the source file. Have you opened the offending document in Word and checked the index settings?
(arrgh, I let my reply time out, so will do it again). Yes, thanks I checked the word doc. The somewhat useful info I found was: right-clicking on an index lets you edit the properties. On the Mark Index Entry screen, three radio buttons provide cross ref choices: a field in which to type "See" text; a "Current Page" box (selected by default); and a "Page Range" box that activates and displays a list of bookmarks. However, this dialog contains the same choices that are in my good-index Word docs, and both are the default choices. The index entry fields don't have any flags set.
Does RH contain cross ref choices anywhere? Are there field codes there?
In checking RH again, I find that active x link controls are associated with keywords, creating cross refs. However, these look so far beneath the covers that it's daunting. Is there a simple way I could have messed with these, such as creating an index with active x controls not turned on?
Might it work to simply copy in a good hhk file and reimport the doc?