Sorry you ran into this issue!
It's possible that there's relevant information in your Mac log that could help us diagnose this.
- Use Spotlight to bring up Console.app (or open it from /Applications/Utilities)
- Click on "All Messages" under "System Log Queries" at the top of the list on the left, then type "Adobe XD" into the search bar at the top right
- If the time when this occurred was more than a few hours ago, you might have to click on the "Earlier" button at the bottom of the window to find relevant log messages.
If you can figure out roughly what time window the problem occurred in, select and copy any log messages from around that time, then paste them here.
Hey nj, here's my log info:
Thanks, that log info you pasted is extremely helpful (we snipped it out to keep the thread readable ).
I'll follow up with you privately with a few more questions. Thanks!