1 Reply Latest reply on Jun 2, 2016 6:43 AM by Chetna Srivastava

    Lightroom shuts down when trying to save image to gallery

    AnnCicilie Level 1

      Lightroom shuts down when trying to save image to gallery. It just shuts down, no warning. And it seems to always be syncing?

      I own a Huawei p7 Please help!

        • 1. Re: Lightroom shuts down when trying to save image to gallery
          Chetna Srivastava Adobe Employee

          Hi AnnCicilie,

           

          Please make sure if the application is upto date.

          If that does not help, could you please share the diagnostic logs via PM so that we can check further?

          Follow these steps to collect the logs:

           

          • Open Lightroom Mobile application
          • Click on the LR icon on top left:

              

          • Press and hold the Lr icon on top left that mentions your Adobe ID and click on Generate Diagnostic Log

                   

          • Email them to yourself so that you have them on desktop and then, share with me via PM

           

           

          Regards

          Chetna