3 Replies Latest reply on May 2, 2017 2:54 PM by mikedashg

    Cannot see the 3 break points when previewing on Web

    julief19411874 Level 1

      Hello,

       

      When I try to preview my course on the web, using the Preview From This Slide, do not see the 3 break points (Desktop, tablet and mobile).

      I tried to narrow it down, and think what's causing this is an attached PDF I have on the master slides.

       

      When I preview with the PDF, it's previewing in another location, such as  file:///C:Users/JFRAPP ....  as opposed to when I preview without the PDF, it's previewing localhost:2909 ....

       

      I've never encountered this issue before - with an attached PDF to a course.

       

      Any suggestions on how to make this work?

      Using Captivate 9, responsive course.

       

       

      Many thanks,

       

      Julie

        • 1. Re: Cannot see the 3 break points when previewing on Web
          RodWard Adobe Community Professional & MVP

          Upload your published project to the web and test it from there.  Never trust locally testing anything HTML5.

          • 2. Re: Cannot see the 3 break points when previewing on Web
            mikedashg Level 1

            I have this same issue. In fact, it was working just fine earlier today on the same file. I previewed it several times locally, and it gave me the breakpoint buttons at the top. All of a sudden, the breakpoint buttons have disappeared. I need to rapidly see the breakpoints over and over and make sure everything is working properly before publishing the project to the web.

             

            Anyone?

             

            Same question in different post:

            responsive project -  preview slider missing

            • 3. Re: Cannot see the 3 break points when previewing on Web
              mikedashg Level 1

              I contacted Adobe, and it's a bug. Attached PDFs (mine was a link in a button) makes the break point buttons go away in preview for Captivate 9. It's supposedly fixed in Captivate 2017, but I have no upgraded …

               

              Date: 2017-05-03 04:54:15 SGT

              From: Abhijeet Tewari To: Everyone

              I checked this issue on Captivate 9 as well as Captivate 2017 and the issue was on Captivate 9 however this has been resolved in Captivate 2017 release

               

              Date: 2017-05-03 04:54:41 SGT

              From: Mike To: Everyone

              So, it is a bug in Captivate 9?

               

              Date: 2017-05-03 04:54:55 SGT

              From: Abhijeet Tewari To: Everyone

              Yes which has been resolved in Captivate 10

               

              Date: 2017-05-03 04:55:46 SGT

              From: Mike To: Everyone

              OK

               

              Date: 2017-05-03 04:56:05 SGT

              From: Abhijeet Tewari To: Everyone

              Thank you for reporting the issue. Is there any thing else I may assist you with ?

               

              Date: 2017-05-03 04:56:09 SGT

              From: Mike To: Everyone

              No

               

              Date: 2017-05-03 04:56:31 SGT

              From: Abhijeet Tewari To: Everyone

              Thank you for contacting Adobe. Wish you a pleasant day ahead. Good Bye.