I purchased 9 photos yesterday. Downloaded them for use by my designer....only to find out that the image sizes were all very low resolution. He advised that they are in the 8KB range. He thought perhaps I downloaded the thumbnail instead of the actual image. I really need these images and tried to download again, but can't. Since I didn't use the images yet, can I delete them from my desktop and download in a higher resolution without having to license them again?
I see you have an active Adobe Stock subscription under the same email as with forums.
You will be able to download the image again, also the image size that you might have downloaded was just the preview.
In order to re download the image with proper resolution, kindly refer the thread below for help.
Let me know if you need any more information;
Same problem here. I did not download the preview but the res is 650k.