2 Replies Latest reply on Apr 7, 2017 8:41 AM by cparisenti

    Downloaded my licensed photos...sizes are all way too small/low resolution...help!

    amyp50780539

      I purchased 9 photos yesterday.  Downloaded them for use by my designer....only to find out that the image sizes were all very low resolution.  He advised that they are in the 8KB range.   He thought perhaps I downloaded the thumbnail instead of the actual image.   I really need these images and tried to download again, but can't.  Since I didn't use the images yet, can I delete them from my desktop and download in a higher resolution without having to license them again?

       

      Thank you,

      Amy