0 Replies Latest reply on May 24, 2016 11:33 AM by Bani Verma

    FAQ’s for Creative Suite - Installation Failed and Launch errors:

    Bani Verma Adobe Employee

      1-   How to resolve installation and launch issues caused while installing Creative Suite products?


      Adobe Creative Suite 5, CS5.5, and CS6 product installers record their actions in log files. These log files can be useful in determining errors that occurred during an installation. For silent installations, the log file is the only place that records error messages. Hence analyzing these log files can help resolve issues that occur while installation, See: https://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

      For a list of possible errors that appear in your installation logs, refer to the following help document: https://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html


      To know how you can find, read and analyze installation log files click here: How to review Installation Log files?


      **** If you still have some queries related to Creative Suite products, kindly post details of your problem on our user forum at: Downloading, Installing, Setting Up



      2-  How to Troubleshoot launch issues?


      Use the below document if you are having issues launching Adobe Creative Suite 6, 5.5, or 5 products, it provides step by step detailed troubleshooting for issues that show up while launching an application, like “Trial Ended”, “Serial Number Issues”, “Product Launch Freezes”:

      Troubleshoot launch issues with Adobe Creative Suite 6, CS5.5, CS5


      **** If you still have some queries related to Launch issues of Creative Suite products, kindly post details of your problem on product specific user forum’s available at: https://forums.adobe.com/welcome