22 Replies Latest reply on Oct 19, 2016 4:23 AM by Nanaky

    Same PC license already fullfilled issue.

    mohammedyassine Level 1

      Hi There,

      Hope you all are doing well. Could you please help me on these issues.
      Let's consider this scenario :
      * I used ADE for the first time with no ID.
      * I authorized my PC and then downloaded the book.
      * After downloading (I got the epub) ADE showed me that the books contain errors.
      * I thought that it happened because I didn't use an ID. I used one.
      * But then it started telling me : E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
      * I went back to my PC authorization :  But It keeps telling me E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

      I can't nor read the book because it have errors, nor download new one.

       

      to conclude. I have 2 Questions : Why it gave me the error in the first time ? And Why I can't get back to PC authorization ?

      PS : I contacted my ebook provider, they can't reset the activation.

      Thank you for your help in advance

      BR