3 Replies Latest reply on May 26, 2016 8:47 AM by VinceParsons

    Long PDF document locks up when using internal links to jump around

    ruths915

      This is an issue in the mobile environment only.  Desktop environment is fine.

       

      We have an extremely long document (~1400 pages) that uses internal links for navigation within the document. All of these links work great until we get to the index pages at the end. When we click on those links the document locks up as it searches where to go in the pages above. The jump link does eventually work, but Acrobat does not have any indication that it is "thinking" so users just think the system has locked up. This seems to be worse on iOS devices but occasionally impacts Android as well.

       

      - I have reduced the PDF file size and have turned on Fast Web Viewing.

      - This same type document worked fine at this time last year; have some updates been made that impact us?

       

      Thanks for any advice/input.