3 Replies Latest reply on Jan 20, 2017 11:49 AM by davidw22378586

    Error opening PDFs

    willd43696107

      Hi all,

       

      I am having a strange issue when opening PDFs created in AutoCAD. If a user creates a PDF through their AutoCAD program and emails it to me, i get the "Reader could not open .pdf because it is either not a supported file type or because the file has been damaged (for example it wasn't set as an email attachment and wasn't correctly decoded)

       

      This only happens with files creates in AutoCAD, if the same user sends me a PDF created in Word or elsewhere, I can open it without issue. Additionally, if said user opens the file that is they emailed they can open it without issue.

       

      in the end, I ask for them to resend the .pdf and it usually works, it is an extremely inefficient workflow though. Can anyone assist?