The forums are not a substitute for customer service or tech support. You can use phone or chat. Go to the support page, fill in product and problem types accurately, as some kinds of question (eg "how to") direct only to the forum.
THE SUPPORT PAGE FOR ADOBE ACROBAT DIRECTS ME TO A PAGE THAT SAYS THERE IS NO PHONE SUPPORT FOR MY PRODUCT. YOU CAN SEE FOR YOURSELF:
Clicking on the chat link in earlier web pages leads me to this same page.
Your suggestions were not helpful, and this is the reason why I am still posting this particular issue here.
I can see that you may have chosen "how tos" for which there is no phone support. Chose your categories carefully.
So now it's my fault. Well, that is progress.
In the attachments below I show you how I navigated, selecting my product acrobat DC, and ending up in the page which shows my options. Which option to choose? Portfolio crashes when one browses a portfolio with digitally signed documents. So the category "How to's and troubleshooting" seemed the most appropriate. The others deal with other things (membership, etc.).
We start here:
Scroll further down:
The circled item seems like the right choice since I have Acrobat DC. Clicking on it shows the following:
And then we are told in this forum that the only possible selection does not come with support.
We have paid good money for 50 licenses for company-wide use, the program crashes in the particular (and very normal scenario) described, and as I understand it, Adobe's official response is: sorry, you are not entitled to support.
So how do you propose we go about fixing this problem?
I've always found it hard to get Adobe support, so I can share your frustration. But I don't share your results. I said How Tos don't come with support. But surely you want troubleshooting? Your screen shots stopped, so I continued.
So, I clicked through and got a phone number. Why didn't you? Is it possible the Adobe ID you are using doesn't have a copy of Acrobat Pro associated with it? In fact if you have 50 licenses maybe you have a volume license. In that case you need to investigate what support contract was purchased/included. The retail support organisation and volume support organisation do not appear to be the same.
Thanks. So I clicked on the separate troubleshoot link and got the following:
Believe, I was eager to be able to call someone, but for some reason the phone option is closed to us.
And the forums are as yet unable to provide a solution.
I would expect a minimal form of support, given the number of license we purchased so what I will do next is ask our ICT manager if support for us was omitted either by Adobe (or intermediaries) or ourselves.