8 Replies Latest reply on Oct 11, 2016 2:39 PM by stefanof93304918

    Downloaded stock file seems corrupt

    RSquared Level 1

      I licenced a .ai file. I downloaded to computer and to CC Library

      Illustrator produces an "unknown error" msg from the downloaded file.

       

      Photoshop produces "Could not place because the parser module could not parse the file" from downloaded file.

      Photoshop produces "Could not place because parser module cannot parse the file" when dragging-dropping from CC library.

       

      The files shows as licenced in my Licence history.

      I have deleted both the library file and "downloaded to computer file" and re downloaded.

      Same problem.

       

      An icon for the file correctly appears in my CC Library.My conclusion is Corrupt file.

       

      Another .ai file purchased the same day works just fine.

       

      I do not know what "License again" in Adobe Stock means. I do not need a second license.

       

      Any thoughts?