2 Replies Latest reply on May 27, 2016 4:24 AM by Ann Bens

    Problem Signature BEX64 Adobe Premiere Elements.exe

    J2016R

      Hello everyone,

       

      I have been getting this crash almost every time I drag a 16-Point garbage matte custom preset from "My Presets" over to a clip on my timeline. I must then close the program and I lose my work but not before the app reports to windows for a solution it never gives.

      Cool software but incredibly frustrating buggy software.

      I would be exceedingly grateful for a proven solution that works besides moving to another video editing software program as this has proven so far to hinder work and waste time.

       

      Additional information below:

      (Useful or not I cannot tell)

       

      Windows 7 Pro (Updated) x64 (Fresh install SP1)

      Sandisk SSD (NEW & functioning perfect, ran all tests)

      (Adobe Premiere Elements 14 is the only app on this computer.)

      Intel Core 2 Extreme X9650 3.6Ghz

      8gb 1333 RAM (NEW RAM)(Error free using memtest)

      GeForce GTX 280 (Driver current and updated, even reinstalled to be sure)

      No viruses

      No malware

       

      Problem signature:

        Problem Event Name:                        BEX64

        Application Name:                             Adobe Premiere Elements.exe

        Application Version:                           14.0.0.0

        Application Timestamp:                     5666c358

        Fault Module Name:                          StackHash_1dc2

        Fault Module Version:                        0.0.0.0

        Fault Module Timestamp:                  00000000

        Exception Offset:                                0000000000000000

        Exception Code:                                  c0000005

        Exception Data:                                   0000000000000008

        OS Version:                                          6.1.7601.2.1.0.256.48

        Locale ID:                                             1033

        Additional Information 1:                  1dc2

        Additional Information 2:                  1dc22fb1de37d348f27e54dbb5278e7d

        Additional Information 3:                  eae3

      Additional Information 4:                  eae36a4b5ffb27c9d33117f4125a75c2

       

      Doing this same thing by dragging the garbage matte over from "My Presets"  like explained above have yielded an

      R6025 run-time error in Visual C++

      https://support.microsoft.com/en-us/kb/125749

       

      (1 page of 29 of this stuff below)

      <?xml version="1.0" encoding="UTF-16"?>

      <DATABASE>

      <EXE NAME="Adobe Premiere Elements.exe" FILTER="CMI_FILTER_PRIVACY">

          <MATCHING_FILE NAME="About.dll" SIZE="576232" CHECKSUM="0xA53441A6" BIN_FILE_VERSION="14.0.0.0" BIN_PRODUCT_VERSION="14.0.0.0" PRODUCT_VERSION="14, 0, 0, 0" FILE_DESCRIPTION="Adobe Premiere Elements Support Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Premiere Elements" FILE_VERSION="14, 0, 0, 0" ORIGINAL_FILENAME="About.dll" LEGAL_COPYRIGHT="Copyright © 1991-2015 Adobe Systems Incorporated, All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x90DF1" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="14.0.0.0" UPTO_BIN_PRODUCT_VERSION="14.0.0.0" LINK_DATE="12/08/2015 11:39:54" UPTO_LINK_DATE="12/08/2015 11:39:54" EXPORT_NAME="About.dll" VER_LANGUAGE="Language Neutral [0x0]" EXE_WRAPPER="0x0" />

          <MATCHING_FILE NAME="ACE.dll" SIZE="1754344" CHECKSUM="0x9A9359C7" BIN_FILE_VERSION="2.20.2.33308" BIN_PRODUCT_VERSION="2.20.0.1" PRODUCT_VERSION="79.557478" FILE_DESCRIPTION="Adobe Color Engine" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="ACE 2014/08/12-23:42:09" FILE_VERSION="2.20.02.33308" ORIGINAL_FILENAME="ACE.dll" INTERNAL_NAME="ACE" LEGAL_COPYRIGHT="© 1999-2011 Adobe Systems Incorporated" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1B1C01" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.20.2.33308" UPTO_BIN_PRODUCT_VERSION="2.20.0.1" LINK_DATE="08/12/2014 19:32:19" UPTO_LINK_DATE="08/12/2014 19:32:19" EXPORT_NAME="ACE.dll" VER_LANGUAGE="English (United States) [0x800]" EXE_WRAPPER="0x0" />

        <MATCHING_FILE NAME="Adobe Premiere Elements.exe" SIZE="1975016" CHECKSUM="0xD7AFB08B" BIN_FILE_VERSION="14.0.0.0" BIN_PRODUCT_VERSION="14.0.0.0" PRODUCT_VERSION="14,1,0,0" FILE_DESCRIPTION="Adobe Premiere Elements 14" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Premiere Elements" FILE_VERSION="14,1" ORIGINAL_FILENAME="Adobe Premiere Elements.exe" INTERNAL_NAME="Adobe Systems Incorporated" LEGAL_COPYRIGHT="Copyright © 1991-2015 Adobe Systems Incorporated, All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1EBD03" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="14.0.0.0" UPTO_BIN_PRODUCT_VERSION="14.0.0.0" LINK_DATE="12/08/2015 11:47:36" UPTO_LINK_DATE="12/08/2015 11:47:36" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" FILE_ID="0000cc72767e76d4616a2c907ba86c49f0d066673be2" PROGRAM_ID="0000da39a3ee5e6b4b0d3255bfef95601890afd80709" />

       

      I do not know where else to look for information regarding this crash, this is all I have so far.

       

      Thanks everyone.