-
1. Re: Digital River Ireland blocking the payment? Eh?
Sheena KaulMay 27, 2016 12:24 PM (in response to catfish_plane)
1 person found this helpful -
2. Re: Digital River Ireland blocking the payment? Eh?
catfish_plane May 27, 2016 12:51 PM (in response to Sheena Kaul)Is there a way to do that without making a phone call? Not only is it expensive to make an international call, I'm not sure about their hours and so on. And general support live chat has no option to contact the sales team separately.
-
3. Re: Digital River Ireland blocking the payment? Eh?
John T Smith May 27, 2016 1:17 PM (in response to catfish_plane)While the forums are open 24/7 you may not contact Adobe support at all times
Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)
-
4. Re: Digital River Ireland blocking the payment? Eh?
catfish_plane May 27, 2016 1:52 PM (in response to catfish_plane)I got a phone number for a regional sales support hotline, but they're closed for now. I'm going to call on Monday and report the results here; until then this issue will remain unresolved.
-
5. Re: Digital River Ireland blocking the payment? Eh?
Sheena KaulMay 27, 2016 1:55 PM (in response to catfish_plane)
Sure. Do let me know the outcome.
If the issue persists, I will go ahead and escalate the issue for you.
-
6. Re: Digital River Ireland blocking the payment? Eh?
catfish_plane May 30, 2016 7:04 AM (in response to Sheena Kaul)Ok, so I did call them.
The sales department representative could not help me at all, unfortunately. The thing is, as a sales department they only sell things (obviously); resolving any sort of technical issues is not in their competence (or so I was explained). They couldn't help me with the transaction block and they couldn't even sell me my subscription plans because they only work with credit cards, not PayPal and I would really, really prefer to use PayPal for this.
What do I do now?
-
7. Re: Digital River Ireland blocking the payment? Eh?
Sheena KaulMay 30, 2016 7:05 AM (in response to catfish_plane)
Please see the private message I sent.
-
8. Re: Digital River Ireland blocking the payment? Eh?
catfish_plane May 31, 2016 4:33 AM (in response to Sheena Kaul)Is it safe to say that this issue will not be resolved?
-
9. Re: Digital River Ireland blocking the payment? Eh?
Sheena KaulMay 31, 2016 5:11 AM (in response to catfish_plane)
The orders were failed due to “Payment authorization failed”. Please contact your bank as there is some issue at bank's end as the payment is not being authorized for some reason.
-
10. Re: Digital River Ireland blocking the payment? Eh?
aishaa36384854 Dec 1, 2016 8:59 AM (in response to catfish_plane)hello
since one week you take from me almost 40$ .. and i did not buy any thing
i wonder to know why you take it ?