After Effects only works in trial mode

[sharcoiz]

Hi there,

I have purchased Creative Cloud single membership for after Effects (month to month) and installed it but it only works as the trial version. When i sign in in After Effect's help menu it shows me how many days are left in the trial version and then when i click on license this software button it says no subscription found. When i log in to my Adobe's account online in plans and products page under products link there is no product registered to my account and under manage plan link i can see my billing history and payment details but i don't see any activated devices.

I appreciate your help.

sharcoiz

[Ned Murphy · Accepted solution]

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

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Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

FAQ: What do I do if I have a membership but my app is acting as if I have a trial?

https://forums.adobe.com/thread/1962238