9 Replies Latest reply on Jun 3, 2016 6:55 AM by m_vargas

    Flash Player installer quits

    kevinh37294733

      Can amyone help?  I'm running OSX 10.11.1.  I cannot install Flash Player.  I have uninstalled the old version, and tried to download several times, but the installer gets to about 85% then I get a message saying installation failed.  I have quit Safari andI have tried all avenues suggested in the forums but no luck.

        • 1. Re: Flash Player installer quits
          m_vargas Adobe Employee

          I'll need to get installer log files to troubleshoot the behaviour.  Please review the FAQ Where do I find the Flash Player installation log on the Macintosh?  and provide all 4 files listed (Adobe_ADM.log, Adobe_GDE.log, FlashPlayerInstallManager.log, and install.log) for the same installation attempt.  Upload the files to cloud.acrobat.com/send (see How to share a document) and post the link to the uploaded files in you reply.

          • 2. Re: Flash Player installer quits
            kevinh37294733 Level 1

            Many thanks.  I did all that was asked, but nothing was written in the

            Installer.log files while I was running the Flash Player installer (which

            quit again about 85% through), so have nothing to send to you

            • 3. Re: Flash Player installer quits
              m_vargas Adobe Employee

              This simply means the installation failed before anything was written to those files, but the Adobe_ADM.log and Adobe_GDE.log files will contain information.  Please send those to investigate further.

              • 4. Re: Flash Player installer quits
                kevinh37294733 Level 1

                Thank you.  Adobe_ADM.log and Adobe_GDE.log as follows:

                 

                   </arguments>

                </launchParams>

                06/02/16 11:22:19:588 |  |  | ADM |  | ApplicationContext |  |  |

                552295 | Message received :

                06/02/16 11:22:19:589 |  |  | ADM |  | ApplicationContext |  |  |

                552295 | InstallAction::launchProcessCallbackFn : errorCode : 0, returnCode

                : 30

                06/02/16 11:22:19:821 |  |  | ADM |  | ApplicationContext |  |  |

                552511 | Installation completed for package 'Adobe Flash Player'

                installerReturnCode:'30' installerErrorCode:'0'

                06/02/16 11:22:19:821 |  |  | ADM |  | ApplicationContext |

                InstallError |  | 552511 | Product installation failed 'Adobe Flash Player'

                installerReturnCode: 30

                06/02/16 11:22:26:733 |  |  | ADM |  | ApplicationContext |  |  |

                553486 | ping :

                {"pagename":"ACDC_FP_ADM_Installation_Failure_exitcode=30","channel":"ACDC_FlashPlayer","p rop1":"ADM","prop2":"ACDC

                Downloads","prop3":"get.adobe.com

                ","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Installation_Failure_exitcode=30","products": ";FlashPlayer_ADM","eVar74":"","events":"","eVar73":"ACDC_FlashPlayer"}

                06/02/16 11:22:26:936 |  |  | ADM |  | ApplicationContext |

                IPCCommunications |  | 552316 | Error CB_PktID_Terminate

                06/02/16 11:22:26:937 |  |  | ADM |  | ApplicationContext |  |  |

                552291 | *********************** ADM Workflow end. Version: 2.0.0.112s

                **************************

                06/02/16 11:22:26:964 |  |  | ADM |  | ApplicationContext |  |  |

                553486 | Start Application Detection Id

                06/02/16 11:22:27:211 |  |  | ADM |  | ApplicationContext |  |  |

                552033 | *********************** ADM Workflow end. Version: 2.0.0.112s

                **************************

                 

                 

                 

                06/02/16 11:21:02:398 |  |  |  |  |  |  |  | 552434 |

                ******************start of Download***************

                06/02/16 11:21:02:398 |  |  |  |  |  |  |  | 552434 | GDE Version is

                2.0.0.1

                06/02/16 11:21:08:832 |  |  |  |  |  |  |  | 552482 | The file to be

                downloaded is

                http://platformdl.adobe.com/adm/manifest/FlashPlayerInstaller_2100242.xml

                06/02/16 11:21:08:832 |  |  |  |  |  |  |  | 552482 | Going to

                download the file at /Users/kevinhut/Library/Application

                Support/Adobe/.834AB3C9-CEF7-446E-91D7-7DFF9C905E1A/22702BDB-2B26-4729-B537-12DF80E3098A/5 39EE6B0-3F55-4E38-BC5B-28FB115C41E8

                06/02/16 11:21:08:833 |  |  |  |  |  |  |  | 552482 | Preference:

                Client has set the preference for single stream download

                06/02/16 11:21:09:347 |  |  |  |  |  |  |  | 552487 | **File download

                complete.**

                06/02/16 11:21:09:350 |  |  |  |  |  |  |  | 552487 | The file to be

                downloaded is

                http://fpdownload.adobe.com/pub/flashplayer/pdc/21.0.0.242/install_flash_player_osx.dmg

                06/02/16 11:21:09:350 |  |  |  |  |  |  |  | 552487 | Going to

                download the file at /Users/kevinhut/Library/Application

                Support/Adobe/.834AB3C9-CEF7-446E-91D7-7DFF9C905E1A/22702BDB-2B26-4729-B537-12DF80E3098A/7 BD3EF57-B39F-4961-B3EC-829B68A0DFED

                06/02/16 11:21:29:873 |  |  |  |  |  |  |  | 552511 | incrementing

                the thread. now the active thread count is 7

                06/02/16 11:21:49:227 |  |  |  |  |  |  |  | 552511 | decrementing

                the thread count. now the active thread count is 6

                06/02/16 11:21:55:814 |  |  |  |  |  |  |  | 552511 | decrementing

                the thread count. now the active thread count is 5

                06/02/16 11:22:02:359 |  |  |  |  |  |  |  | 552511 | decrementing

                the thread count. now the active thread count is 4

                06/02/16 11:22:04:821 |  |  |  |  |  |  |  | 552511 | **File download

                complete.**

                06/02/16 11:22:27:168 |  |  |  |  |  |  |  | 552033 |

                ******************End***************

                • 5. Re: Flash Player installer quits
                  m_vargas Adobe Employee

                  Thank you.  I'll need to review the FlashPlayerInstallManager.log file, saved at /Users/YourUserID/Library/Logs.  Please upload the file to cloud.acrobat.com/send (see How to share a document) and post the link to the uploaded files in you reply.

                   

                  Thank you.

                  • 6. Re: Flash Player installer quits
                    lifestemporary

                    I'm having this same issue, i have had my computer wiped and a completely fresh copy for the os installed and i can't install flash player mine quits at 53%

                     

                    please help

                     

                    here are my files, i have not install log file tho

                     

                    -> Shared Files - Acrobat.com

                    • 7. Re: Flash Player installer quits
                      kevinh37294733 Level 1

                      I THINK I've sent you what is required!  The link is :

                      https://files.acrobat.com/a/preview/60c3886f-01f7-4488-b535-3a44ce595d9b

                       

                      Thank you

                      • 8. Re: Flash Player installer quits
                        m_vargas Adobe Employee

                        @kevinh37294733

                         

                        You sent the console.app.  This is an application, not the log file.  Please provide the FlashPlayerInstallManager.log file saved at /Users/YourUserID/Library/Logs.  Alternatively, try using the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page, in the still having problems section.  However, it'd be great if you could still provide the FlashPlayerInstallManager.log file so that we can investigate the issue further.

                        • 9. Re: Flash Player installer quits
                          m_vargas Adobe Employee

                          @lifestemporary

                           

                          The error in your log file is a known bug we are working to resolve.  In the mean time, please use the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page, in the 'Still having problems' section.