9 Replies Latest reply on May 30, 2016 3:55 AM by shaunarontis

    Error message when try to import pictures - LR cc


      Please help - lightroom CC/ windows 10/ dell xps15(latest top spec model)


      I'm trying to import pictures , but as soon as I click on the import photos and video I get an error window message pop up


      "Unexpected error performing command: Assertion failed"


      I have tried uninstalling lightroom then restarting pc then re-installing lightroom (twice)...but no success


      I'm now totally frustrated.. I have no problems on my desktop pc - just my laptop

      see below screen shot - any help would really be appreciated


      Thanks in advance