2 Replies Latest reply on May 31, 2016 9:06 AM by sylvainf31924662

    After Effects 13.7.1 crash when using network drives

    sylvainf31924662

      Hi,

       

        when I open a project on a network drive, After Effects crashes on Windows 10. I need to reopen it to succeed. The same behaviour happens when saving as...
      But the worse happens if I want to replace a file. I am able to replace a single file, but when I try to replace a second one I got that issue before, but it is now unworkable since the last update.

       

      I was able to replace my files only by saving after each replacement. After 4-5 saves, After Effects is stable!

       

      I tried to delete the folder appdata/roaming/adobe/aftereffects and to uncheck the read-only option on appdata/roaming/adobe. Both didn't solve the issue.

      I've also deactivated all my audio playing device (I have 6 digital display audio) except my speakers.

       

         Can someone help my on this one!?

       

      PC specs:

      Intel Core i5-4460 CPU@3.20Ghz

      RAM: 16Gb

      OS: Win 10 64bits

       

      Thanks,

      Matthieu Turgeon