14 Replies Latest reply on Dec 5, 2016 1:47 AM by fairwindstravel@gmail.com

    DIGITAL EDITIONS NOT AUTHORIZED

    stephaniec6375571 Level 1

      "oops this document couldn't be opened. This Document is protected by Adobe digital rights management (DRM) and is not currently authorized for use with your Adobe ID. Please sigh in with the authorized adobe ID and try again."

       

      Hey . I' m getting this error message on my Kobo reader - never had it before , and its only for one book in particular, which yes is from the library (toronto public library via Overdrive ebooks), but its absolutely not expired. i can read said book on my computer on digital editions, but not on the reader.

      I have done everything including authorizing deauthorizing on computer and kobo and resetting entire kobo back to 0 and back again and deleted all the books on it and deleted all the books on my computer and downloaded and reinstalled and deleted again and again and reset everything and signed in and out of everything and did everything and I guarantee my proper Adobe account is signed in and authorized on both devices.

      i I even tried getting digital editions version 3 and it didn't fix this error. Im on El Capitan OS X btw.

      Can someone PLEASE PLEASE HELP ME. THANK YOU IN ADVANCE