5 Replies Latest reply on Jun 4, 2016 3:02 PM by Another James

    Premiere Elements 13 - Reinstall Failure

    Another James Level 1

      I'm trying to reinstall APE 13 after a HDD failure (F:\).  I've uninstalled it from Windows 10 and the failed HD is no longer part of my computer.

       

      When trying to install to my C:\ drive, I receive the error messages:

       

      Exit Code: 7

      ERROR: DW041: INSTALLDIR Volume F:\ doesn't exist.

       

      I've tried the solution in the help files (rename directors with 'old' etc.) but it did not work.  The second suggested solution doesn't seem to fit my problem.

      I tried live chat but they quickly passed me to one another and directed me to the Photoshop help forum.  I instead navigated to here.

       

      Please can someone help me?  Thank you in advance.