Maximum number of computers activated

[Arabel67]

I have been using my FrameMaker version 10 for several years on the same PC, but some weeks ago I couldn't open FrameMaker and it showed the message that the max number of computers were activated.

What can I do? There is no other computer in our company that is using my serial number. We are two persons here working with two different licenses. Never had such a problem before.

I tried to find a solution in the internet, but couldn't find any helpful answer. There is no other computer that I knew of using the same serial number.

Has anybody of you had the same problem?

[Jeff_Coatsworth]

First make sure that you’ve applied all the available patches – if the problem persists, call Adobe Support

[Arabel67]

I tried to install the latest one on the Adobe website (from 2011) and my system said that this not a suitable patch. My FM version is newer.

We had a chat with a German Adobe staff member and he solved the problem. Finally, I don't know what the reason for this unexpected activation message was, but at least I can open and work with FrameMaker again ...

[Jeff_Coatsworth]

There was an FM 10 bug that caused all instances of FM10 to stop working, saying that they had expired, but the patch they released right after fixed it