12 Replies Latest reply on Dec 6, 2017 8:54 AM by williamk14160187

    E_ACT_TOO_Many_Activations

    janthanar4946460 Level 1

      Hello, I have tried to download ebooks to my e-reader, but I got a message saying that E_ACT_TOO_Many_Activations. Is this because I read the book on 3 different places i.e. pc, iphone and e-reader ? How can I solve the problem ? Thank you.

       

        • 1. Re: E_ACT_TOO_Many_Activations
          Nanaky Level 5

          To reset the activation contact customer support chat https://helpx.adobe.com/contact.html?step=ADE_adobe-id-signing-in_stillNeedHelp and ask for reset of adobe ID.

          1 person found this helpful
          • 2. Re: E_ACT_TOO_Many_Activations
            bibliotecas53618334

            Dear Nanaky we have the same error

            c.bibliodigitami@comune.milano.it | AdobeID (urn:uuid:dc5e8f17-7547-4928-83ec-3cf65e04f012

            help please

            PS Customer Care Chat is everytime  closed

            • 3. Re: E_ACT_TOO_Many_Activations
              Nanaky Level 5

              Check if the Chat Support show a time for support. If not should check it with other internet browser. Then its should work.

              • 4. Re: E_ACT_TOO_Many_Activations
                marak37999179

                I have this problem, too.  I have tried this link with 2 different browsers.  I am only given the option of community forums, never a chat option.  I have tried at all times of day.  I cannot find any way to contact Adobe and get help.in resetting the number of authorizations.  I get the same message on both my laptops and just go in circles from the contact us link around to the only option of community forums.  I'm very frustrated.  I have been trying over a number of weeks to do this and can't find any way to request this from Adobe other than to ask you.  There is no web option.  There is no email option.  There is no chat option.  There is no tech option.  There is no phone option. Please help me.

                • 5. Re: E_ACT_TOO_Many_Activations
                  Gompie-nr3

                  Same problem here... Ik think denying people access to legally bought content is equivalent tot steeling !

                  • 6. Re: E_ACT_TOO_Many_Activations
                    Nanaky Level 5

                    Which point have you choose by contact site of adobe?

                    • 7. Re: E_ACT_TOO_Many_Activations
                      Gompie-nr3 Level 1

                      Hi Nanaky,

                      I followed the link in this thread.. Then I was asked to login, so I

                      did.  Had to choose the product, ADE in my case. No option for the

                      problem available.  No option to chat.  Last week I chatted to a

                      colleague  of yours, but couldn't find the thread again.. Didn't help

                      anyway. Personally I think that the way Adobe handles activations is

                      user unfriendly to say the least. Maybe even illegal to deny access to

                      legally acquired content. There are lots over other options to preserve

                      DRM rights. Adobe made the wrong choice I think. I update my android-

                      roms frequently and should  be free to do so without having to go

                      through the ordeal adobe is putting people through. Now my tablet

                      crashed and I bought a new e-reader. Got a temporarily replacement

                      because delivery of the one I ordered is delayed.  Need the e-books for

                      my study and end up mailing, chatting instead of studying.

                      Regards Rik

                       

                      Nanaky schreef op di 11-07-2017 om 03:01 :

                       

                            

                                 

                                 

                                 

                          E_ACT_TOO_Many_Activations

                       

                       

                          created by Nanaky in Adobe Digital Editions - View the full

                      discussion

                       

                       

                       

                      Which point have you choose by contact site of adobe?

                       

                       

                       

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                      1 person found this helpful
                      • 8. Re: E_ACT_TOO_Many_Activations
                        Nanaky Level 5

                        Acount Issues > Adobe ID and singing in > blue button: Show the contact option...

                        • 9. Re: E_ACT_TOO_Many_Activations
                          Gompie-nr3 Level 1

                          Hi Nanaky,

                          Well if you consider this chat helpful?  See attachment I don't. So

                          maybe you can help?

                          regards Rik

                          Nanaky schreef op di 11-07-2017 om 05:18 :

                           

                                

                                     

                                     

                                     

                              E_ACT_TOO_Many_Activations

                           

                           

                              created by Nanaky in Adobe Digital Editions - View the full

                          discussion

                           

                           

                           

                          Acount Issues > Adobe ID and singing in > blue button: Show the

                          contact option...

                           

                           

                           

                               If the reply above answers your question, please take a moment

                          to mark this answer as correct by visiting: https://forums.adobe.com/

                          message/9695743#9695743 and clicking ‘Correct’ below the answer

                           

                           

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                          • 10. Re: E_ACT_TOO_Many_Activations
                            Nanaky Level 5

                            Activation can only reset the customer support or adobe staff person. So i can not help in this point.

                            • 11. Re: E_ACT_TOO_Many_Activations
                              silvias6284234

                              Some time ago I had the same problem and twice managed to chat with someone at Adobe, but this time that seems impossible!  When I managed to contact them I was told we are allowed to do a certain number of activations (around 19).  After that it needs resetting.  A good advice is always to sign out of your account before deleting and application which uses your Adobe account.  This will save activation counts!   I've created another account, which I now use for regular apps on my iPhone etc.  As for the ebooks or apps or readers which are DRM controlled by Adobe, those remain unusable. I think and I hope Adobe at least posts a workaround to this problem or allow us to contact them in some way!

                              • 12. Re: E_ACT_TOO_Many_Activations
                                williamk14160187

                                My phone had to be factory reset a number of times because of a fault. Each time I re-registered it counted as a new device!!! Nobody tells you that. I am now locked out of DRM for my books. I managed to get a conversation going as follows

                                 

                                : Hi, trying to use Aldiko ebook reader I was asked to sign in to a DRM account and given the ADOBEID page. When I tried to sign in, a message "Error - too many activations" came up and I can go no further. I wonder if it is because my phone has had it's memory factory reset a number of times recently and I' ve had to re-sign in to my readers

                                Karan: How are you doing?

                                Karan: I will surely assist you In that.

                                : Ok see above please

                                Karan: Sure,I am checking In your account.

                                Karan: As I can check there Is subscription or product under XXXXX.

                                info: Your chat transcript will be sent  at the end of your chat.

                                Karan: Are we connected?

                                : Yes

                                Karan: As I understood your query you facing issue with the Aldiko Ebook reader with the sign In,Am I right?

                                : Yes and the response from adobe

                                Karan: Please allow me 2-3 minutes to check with my resources.

                                : Ok

                                Karan: Thank you.

                                Karan: As I check with my resource there will be dedicated team for this so surely they will assist you,so Kindly visit to this link.

                                Karan: Please visit Adobe User Forums at http://www.adobe.com/support/forums

                                : Ok after your check if necessary

                                Karan: As I check with my resources so this Is the billing team so there will be dedicated team for this.

                                Karan: Surely they will help you better.

                                : I dont understand why cant you see what is wrong

                                Karan: I do understand your concern but I am unable to assist you In that as there will be dedicated team for this.

                                Karan:, I really apologize for the inconvenience.

                                : What a monumental waste of time

                                 

                                They even mention a "dedicated team" (lol) to get rid of you. As you can see Adobe just don't want to know

                                 

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