2 Replies Latest reply on Jun 1, 2016 12:55 AM by Nanaky

    Error getting license

    bones2016

      I have a problem downloading a book from the library to digital editions. It says:

      Error getting license. License Serer Communication Problem:

      E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

      Any help with this problem would be much appreiate thanks.

        • 1. Re: Error getting license
          bones2016 Level 1

          Thought I should add that I have re-installed the digital editions programme numerous too.

          • 2. Re: Error getting license
            Nanaky Level 5

            Windows:

             

                Close all applications.

                Choose Start > Run.

                In the Open text box, type regedit and then press Enter. The Registry Editor opens.

                In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

                Select the Adept key.

                Choose File > Export.

                In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

                Right-click the Adept key and choose Delete.

                In the Confirm Key Delete dialog, click OK.

                Close the Registry Editor.

                Open Adobe Digital Editions and reauthorize.

             

            Macintosh:

             

                quit Adobe Digital Editions.

                Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

                If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

                Open Adobe Digital Editions and reauthorize.

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