1 Reply Latest reply on Jun 1, 2016 8:28 AM by Tanusree

    Adobe CC Set-Up : the windows error code is - 12180

    matb83818357

      PC : Asus

      Windows 8 / 64 bit

      Core i7 - 4500u CPU @ 1.8 GHz - 4,0 GB RAM

       


      Task I have done :

      1 - Launch AdobeCreativeCloudCleanerTool / Status : ok / every Adobe prg deleted

      2 - Windows defender is desactivated

      3 - IE : Internet : weak protection

      4 - Launch : CreativeCloudSet-Up ....afte I have hiven the authorization, then nothing else happens.

       

      I look at the log file. Here ise the result :

      Thank for your help.

       

      Besrt Rgds,

      __________________________________________________________________________________________ ___________________________

       

       

      06/01/16 15:47:55:415 | [INFO] |  |  |  |  |  |  | 2952 | GDE Version is 3.0.0.41
      06/01/16 15:47:55:431 | [ERROR] |  |  |  |  |  |  | 2952 | The windows error code is - 12180
      06/01/16 15:47:55:431 | [ERROR] |  |  |  |  |  |  | 2952 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
      06/01/16 15:47:55:431 | [ERROR] |  |  |  |  |  |  | 2952 | failed to resolve the proxy setting on the machine
      06/01/16 15:47:55:431 | [INFO] |  |  |  |  |  |  | 2952 | The file to be downloaded is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.2.0&platform=win32
      06/01/16 15:47:55:431 | [INFO] |  |  |  |  |  |  | 2952 | Going to download the file at C:\Users\Bormat7\AppData\Local\Temp\{97F23ED8-2727-4413-9051-9C912AE4D970}/applications.x ml
      06/01/16 15:47:55:478 | [INFO] |  |  |  |  |  |  | 6040 | *******************start of Download****************
      06/01/16 15:47:55:478 | [INFO] |  |  |  |  |  |  | 6040 | GDE Version is 3.0.0.41
      06/01/16 15:47:55:493 | [ERROR] |  |  |  |  |  |  | 6040 | The windows error code is - 12180
      06/01/16 15:47:55:493 | [ERROR] |  |  |  |  |  |  | 6040 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
      06/01/16 15:47:55:493 | [ERROR] |  |  |  |  |  |  | 6040 | failed to resolve the proxy setting on the machine
      06/01/16 15:47:55:493 | [INFO] |  |  |  |  |  |  | 6040 | The file to be downloaded is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.2.0&platform=win32
      06/01/16 15:47:55:493 | [INFO] |  |  |  |  |  |  | 6040 | Going to download the file at C:\Users\Bormat7\AppData\Local\Temp\{C48B6DA5-C169-4041-AF5F-E524753F1EAA}/applications.x ml
      06/01/16 15:47:55:540 | [INFO] |  |  |  |  |  |  | 2952 | Preference: Client has set the preference for single stream download
      06/01/16 15:47:55:603 | [INFO] |  |  |  |  |  |  | 6040 | Preference: Client has set the preference for single stream download
      06/01/16 15:47:56:697 | [ERROR] |  |  |  |  |  |  | 2348 | The windows error code is - 12150
      06/01/16 15:47:57:040 | [INFO] |  |  |  |  |  |  | 2288 | File download complete: https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.2.0&platform=win32 size: 28108 Bytes, Time Taken:1203.000000 milliseconds
      06/01/16 15:47:57:526 | [ERROR] |  |  |  |  |  |  | 1664 | The windows error code is - 12150
      06/01/16 15:47:57:651 | [INFO] |  |  |  |  |  |  | 980 | *******************End****************

      06/01/16 15:47:57:682 | [INFO] |  |  |  |  |  |  | 5728 | File download complete: https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.2.0&platform=win32 size: 28108 Bytes, Time Taken:2016.000000 milliseconds
      06/01/16 15:47:58:229 | [INFO] |  |  |  |  |  |  | 1352 | *******************End****************

      06/01/16 15:53:10:014 | [INFO] |  |  |  |  |  |  | 1772 | *******************start of Download****************
      06/01/16 15:53:10:014 | [INFO] |  |  |  |  |  |  | 1772 | GDE Version is 3.0.0.41
      06/01/16 15:53:10:030 | [ERROR] |  |  |  |  |  |  | 1772 | The windows error code is - 12180
      06/01/16 15:53:10:030 | [ERROR] |  |  |  |  |  |  | 1772 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
      06/01/16 15:53:10:030 | [ERROR] |  |  |  |  |  |  | 1772 | failed to resolve the proxy setting on the machine
      06/01/16 15:53:10:030 | [INFO] |  |  |  |  |  |  | 1772 | The file to be downloaded is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.2.0&platform=win32
      06/01/16 15:53:10:030 | [INFO] |  |  |  |  |  |  | 1772 | Going to download the file at C:\Users\Bormat7\AppData\Local\Temp\{BF75CA57-94C3-45FD-B90E-D8F15A0BB8D3}/applications.x ml
      06/01/16 15:53:10:139 | [INFO] |  |  |  |  |  |  | 1772 | Preference: Client has set the preference for single stream download
      06/01/16 15:53:11:561 | [ERROR] |  |  |  |  |  |  | 3836 | The windows error code is - 12150
      06/01/16 15:53:11:889 | [INFO] |  |  |  |  |  |  | 4660 | File download complete: https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.2.0&platform=win32 size: 28108 Bytes, Time Taken:1531.000000 milliseconds
      06/01/16 15:53:12:421 | [INFO] |  |  |  |  |  |  | 228 | *******************End****************

      06/01/16 15:53:26:513 | [INFO] |  |  |  |  |  |  | 5140 | *******************start of Download****************
      06/01/16 15:53:26:513 | [INFO] |  |  |  |  |  |  | 5140 | GDE Version is 3.0.0.41
      06/01/16 15:53:26:529 | [ERROR] |  |  |  |  |  |  | 5140 | The windows error code is - 12180
      06/01/16 15:53:26:529 | [ERROR] |  |  |  |  |  |  | 5140 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
      06/01/16 15:53:26:529 | [ERROR] |  |  |  |  |  |  | 5140 | failed to resolve the proxy setting on the machine
      06/01/16 15:53:26:529 | [INFO] |  |  |  |  |  |  | 5140 | The file to be downloaded is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.2.0&platform=win32
      06/01/16 15:53:26:529 | [INFO] |  |  |  |  |  |  | 5140 | Going to download the file at C:\Users\Bormat7\AppData\Local\Temp\{C2649A27-481A-4F4B-BDCC-48C1AE2E5626}/applications.x ml
      06/01/16 15:53:26:638 | [INFO] |  |  |  |  |  |  | 5140 | Preference: Client has set the preference for single stream download
      06/01/16 15:53:27:591 | [ERROR] |  |  |  |  |  |  | 5128 | The windows error code is - 12150
      06/01/16 15:53:27:732 | [INFO] |  |  |  |  |  |  | 4600 | File download complete: https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.2.0&platform=win32 size: 28108 Bytes, Time Taken:984.000000 milliseconds
      06/01/16 15:53:28:263 | [INFO] |  |  |  |  |  |  | 5136 | *******************End****************

      06/01/16 15:53:38:766 | [INFO] |  |  |  |  |  |  | 224 | *******************start of Download****************
      06/01/16 15:53:38:766 | [INFO] |  |  |  |  |  |  | 224 | GDE Version is 3.0.0.41
      06/01/16 15:53:38:781 | [ERROR] |  |  |  |  |  |  | 224 | The windows error code is - 12180
      06/01/16 15:53:38:781 | [ERROR] |  |  |  |  |  |  | 224 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
      06/01/16 15:53:38:781 | [ERROR] |  |  |  |  |  |  | 224 | failed to resolve the proxy setting on the machine
      06/01/16 15:53:38:781 | [INFO] |  |  |  |  |  |  | 224 | The file to be downloaded is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.2.0&platform=win32
      06/01/16 15:53:38:781 | [INFO] |  |  |  |  |  |  | 224 | Going to download the file at C:\Users\Bormat7\AppData\Local\Temp\{30956999-D9B8-4576-BCAA-7E0E49980160}/applications.x ml
      06/01/16 15:53:38:891 | [INFO] |  |  |  |  |  |  | 224 | Preference: Client has set the preference for single stream download
      06/01/16 15:53:39:814 | [ERROR] |  |  |  |  |  |  | 5552 | The windows error code is - 12150
      06/01/16 15:53:39:986 | [INFO] |  |  |  |  |  |  | 4164 | File download complete: https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.2.0&platform=win32 size: 28108 Bytes, Time Taken:984.000000 milliseconds
      06/01/16 15:53:40:517 | [INFO] |  |  |  |  |  |  | 48 | *******************End****************

      06/01/16 16:13:06:545 | [INFO] |  |  |  |  |  |  | 3704 | *******************start of Download****************
      06/01/16 16:13:06:545 | [INFO] |  |  |  |  |  |  | 3704 | GDE Version is 3.0.0.41
      06/01/16 16:13:06:545 | [ERROR] |  |  |  |  |  |  | 3704 | The windows error code is - 12180
      06/01/16 16:13:06:545 | [ERROR] |  |  |  |  |  |  | 3704 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
      06/01/16 16:13:06:545 | [ERROR] |  |  |  |  |  |  | 3704 | failed to resolve the proxy setting on the machine
      06/01/16 16:13:06:545 | [INFO] |  |  |  |  |  |  | 3704 | The file to be downloaded is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.2.0&platform=win32
      06/01/16 16:13:06:545 | [INFO] |  |  |  |  |  |  | 3704 | Going to download the file at C:\Users\Bormat7\AppData\Local\Temp\{B5716191-6C7D-4BA7-82CF-F8F719C174D8}/applications.x ml
      06/01/16 16:13:06:670 | [INFO] |  |  |  |  |  |  | 3704 | Preference: Client has set the preference for single stream download
      06/01/16 16:13:07:874 | [INFO] |  |  |  |  |  |  | 2096 | *******************End****************

      06/01/16 16:18:30:134 | [INFO] |  |  |  |  |  |  | 4940 | *******************start of Download****************
      06/01/16 16:18:30:134 | [INFO] |  |  |  |  |  |  | 4940 | GDE Version is 3.0.0.41
      06/01/16 16:18:30:150 | [ERROR] |  |  |  |  |  |  | 4940 | The windows error code is - 12180
      06/01/16 16:18:30:150 | [ERROR] |  |  |  |  |  |  | 4940 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
      06/01/16 16:18:30:150 | [ERROR] |  |  |  |  |  |  | 4940 | failed to resolve the proxy setting on the machine
      06/01/16 16:18:30:150 | [INFO] |  |  |  |  |  |  | 4940 | The file to be downloaded is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.2.0&platform=win32
      06/01/16 16:18:30:150 | [INFO] |  |  |  |  |  |  | 4940 | Going to download the file at C:\Users\Bormat7\AppData\Local\Temp\{6DF08DD8-E056-4F9B-A2A5-2D42275E1588}/applications.x ml
      06/01/16 16:18:30:259 | [INFO] |  |  |  |  |  |  | 4940 | Preference: Client has set the preference for single stream download
      06/01/16 16:18:31:681 | [ERROR] |  |  |  |  |  |  | 5956 | The windows error code is - 12150
      06/01/16 16:18:32:009 | [INFO] |  |  |  |  |  |  | 4452 | File download complete: https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.2.0&platform=win32 size: 28108 Bytes, Time Taken:1531.000000 milliseconds
      06/01/16 16:18:32:541 | [INFO] |  |  |  |  |  |  | 2944 | *******************End****************