10 Replies Latest reply on Jun 9, 2016 9:06 PM by dilbertaz

    Frequent "Not Responding Errors"

    FEC Level 1

      I recently started to have a problem with my Lightroom locking up and throwing a "Not Responding" error at the top of the window.  I'm running the current version of Lightroom CC on a Windows 10 machine and use the SmugMug publish plug-in.  Though I have an NVIDIA video card with current drivers, I have the GPU setting in Lightroom unchecked.

       

      So far, the problem occurs immediately following a publish action to a SmugMug gallery OR after an image import from an SD card.  Each of these actions completes OK but I get the "not responding" error anywhere from 1 to 4 clicks immediately following the action.  I then have to kill Lightroom using the Task Manager.

       

      I have uninstalled and reinstalled Lightroom, and deleted my preferences file with no joy.  Any thoughts?  Thanks...

       

       

      Fred

        • 1. Re: Frequent "Not Responding Errors"
          Akash Sharma Adobe Employee

          Hi Fred,

           

          Please ensure that you are running the latest version of Lightroom.

          Also check for update for your Plugins.

           

          Regards,

          Akash

          • 2. Re: Frequent "Not Responding Errors"
            FEC Level 1

            Already done before I posted the first message.  No joy.

            • 3. Re: Frequent "Not Responding Errors"
              Akash Sharma Adobe Employee

              Post Lightroom System info from Help>>System info here.

               

              ~Akash

              • 4. Re: Frequent "Not Responding Errors"
                FEC Level 1

                Here you go...

                 

                Lightroom version: CC 2015.5.1 [ 1073342 ]

                License: Creative Cloud

                Operating system: Windows 10

                Version: 10.0

                Application architecture: x64

                System architecture: x64

                Logical processor count: 8

                Processor speed: 3.4 GHz

                Built-in memory: 16322.8 MB

                Real memory available to Lightroom: 16322.8 MB

                Real memory used by Lightroom: 353.1 MB (2.1%)

                Virtual memory used by Lightroom: 310.5 MB

                Memory cache size: 171.1 MB

                Maximum thread count used by Camera Raw: 8

                Camera Raw SIMD optimization: SSE2,AVX,AVX2

                System DPI setting: 96 DPI

                Desktop composition enabled: Yes

                Displays: 1) 1920x1200

                Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

                 

                 

                Graphics Processor Info:

                GeForce GTX 745/PCIe/SSE2

                 

                 

                Check OpenGL support: Passed

                Vendor: NVIDIA Corporation

                Version: 3.3.0 NVIDIA 368.22

                Renderer: GeForce GTX 745/PCIe/SSE2

                LanguageVersion: 3.30 NVIDIA via Cg compiler

                 

                 

                 

                 

                Application folder: C:\Program Files\Adobe\Adobe Lightroom

                Library Path: C:\Users\FredWendy\Pictures\Lightroom\Lightroom Catalog.lrcat

                Settings Folder: C:\Users\FredWendy\AppData\Roaming\Adobe\Lightroom

                 

                 

                Installed Plugins:

                1) Canon Tether Plugin

                2) Facebook

                3) Flickr

                4) Leica Tether Plugin

                5) Nikon Tether Plugin

                6) SmugMug

                 

                 

                Config.lua flags: None

                 

                 

                Adapter #1: Vendor : 10de

                  Device : 1382

                  Subsystem : 106510de

                  Revision : a2

                  Video Memory : 4034

                Adapter #2: Vendor : 1414

                  Device : 8c

                  Subsystem : 0

                  Revision : 0

                  Video Memory : 0

                AudioDeviceIOBlockSize: 1024

                AudioDeviceName: Speakers / Headphones (Realtek High Definition Audio)

                AudioDeviceNumberOfChannels: 2

                AudioDeviceSampleRate: 44100

                Build: Uninitialized

                Direct2DEnabled: false

                GPUDevice: not available

                OGLEnabled: true

                • 5. Re: Frequent "Not Responding Errors"
                  Akash Sharma Adobe Employee

                  Check OpenGL support: Passed

                  Vendor: NVIDIA Corporation

                  Try disabling the GPU from Preferences>>Performance.

                   

                  ~Akash

                  • 6. Re: Frequent "Not Responding Errors"
                    FEC Level 1

                    Thanks but as I say above, the GPU has never been enabled...

                    • 7. Re: Frequent "Not Responding Errors"
                      Akash Sharma Adobe Employee

                      Try creating a new Lightroom catalog and removing/disabling your Smugmug plugin.

                       

                      ~Akash

                      • 8. Re: Frequent "Not Responding Errors"
                        FEC Level 1

                        That didn't work either - RAW photos imported successfully from an SD card into a new catalog and then Lightroom froze immediately after with a "not responding" message...

                        • 9. Re: Frequent "Not Responding Errors"
                          FEC Level 1

                          This continues to be a problem, with the most recent update not correcting it.  Any additional ideas?

                          • 10. Re: Frequent "Not Responding Errors"
                            dilbertaz Level 1

                            Experiencing the same problems just trying to edit a few photos, finding memory usage is through the roof just opening it is already running at almost 4gb of ram and quickly grows from there (previous version usually less than 2gb on startup).  Not long after editing maybe 5 images it greys out and comes up with the not responding message.  Started after upgrading to 2015.6.