RoboHelp 2015 Multiple Authors can not access each others edits

[leonaJackieS]

As long as any of our RHelp authors are Updating an existing topic – checkout, edit and then check-in all is good, in that those changes are visible from RoboSource Client Explorer along with the history and other users/authors can see the changes made by any other author via RH2015. 

However, when Author X creates a new Topic and checks it into Version Control, there are no errors on the checkin BUT Author Y can only see the original newly created page and not any edits that any other Author has created. Author Y can do their own edits but only the person doing the updates can see their updates and not edits made by anyone else. PLUS when viewing the DB/Project from the RoboSource Control 3.1 Client Explorer while logged into the actual machine where RoboSource Control Server is installed, Only the original copy of the new Topic/Page is visible with no history of the edits made by any author.

• Existing topics/page work as expected. (checkout, make edits, checkin) all updates/history are as expected and visible to all authors via RH2015. AND via RSC Client 3.1 Explorer On the RSC Server machine.

• Any new topic/page created – for which there are edits made only the person who checked in those edits can see those edits via RH2015 and not edits checked in by others. Plus using their Local copy of RSC Client Explorer the Only see the current and history for their own changes.  However, if using RSC 3.1 Client Explorer from the actual source control server machine there is No history of changes visible and only shows the initial loaded/checked in new page.

Any thoughts on areas to review?  Have checked file properties on the new topics and they look just like the files(topics) that work as expected. The RoboSource control 3.1 Users all have same rights as the admin account. full access.

[Peter Grainge]

This appears to be a Source Control problem so I have moved it to that forum.

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See www.grainge.org for RoboHelp and Authoring information

@petergrainge

[leonaJackieS · Accepted solution]

Today our problem has been resolved!!

Applied 3 latest Updates for RoboHelp 2015 and applied a fix to address known issues with checking in and checking out files on 64 bit machines. Fix can be found here:   https://helpx.adobe.com/robohelp/kb/cant-check-files-robosource-control.html