1 Reply Latest reply on Jun 1, 2016 1:36 PM by kas200222

    Error Message for Blackboard Users?

    kas200222

      Hello!

       

      I have a staff member who has produced training modules using Presenter 11. We've uploaded these modules into Blackboard using their SCORM Package tool and have had things working without issue for a year. Recently, I have received word from some students who are receiving an error message, which I'll post as a reply to this topic. I was hoping for help with the following:

       

      1. What does this error message mean?

      2. Is this being caused by Blackboard, the SCORM reader, or something in Presenter?

      3. Any hints on how to resolve this issue?

       

      Thank you for any help you can give!

        • 1. Re: Error Message for Blackboard Users?
          kas200222 Level 1

          Here's the error the students are receiving:

          SCORM Engine Log

          Version 2013.2.bb.3 keyboard shortcuts: refresh "r", close "esc"

          Displaying: Control  Runtime  Sequencing Sequencing P-Code  Look-ahead P-Code Refresh All

          Refresh With Filter  Expand All

          Collapse All 

          Save Debug Log

           

          Activity Data  Hide

          + Laboratory Standard with Regulated Chemicals (_ORG)

          + Adobe_Presenter_Quiz (Adobe_Presenter_Quiz)

           

          Possible Navigation Requests  Hide

          + Navigation Request: START

          + Navigation Request: RESUME ALL

          + Navigation Request: CONTINUE

          + Navigation Request: PREVIOUS

          + Navigation Request: EXIT

          + Navigation Request: EXIT ALL

          + Navigation Request: SUSPEND ALL

          + Navigation Request: ABANDON

          + Navigation Request: ABANDON ALL

          + Navigation Request: CHOICE - _ORG

          + Navigation Request: CHOICE - Adobe_Presenter_Quiz

           

          Global Objectives  Hide

           

          SSP Buckets Hide

           

          Errors Hide

          + Data Postback Errors

           

          Log

          [17:09:20.343] Trying to create XMLHttpRequest in JavaScript1.5

          [17:09:20.343] Creating object

          [17:09:20.462] Control Initialize

          +          [17:09:20.463] Initializing Possible Navigation Requests

          [17:09:20.478] **************************************

          [17:09:20.478] Deliverying Activity - Adobe_Presenter_Quiz (Adobe_Presenter_Quiz)

          [17:09:20.478] **************************************

          [17:09:20.478] Control DeliverActivity - Adobe_Presenter_Quiz (Adobe_Presenter_Quiz)

          +          [17:09:20.481] Control Update Display

          +          [17:09:20.485] Control Evaluate Possible Navigation Requests

          [17:09:20.493] Beginning prerequisites evaluation of activity _ORG

          [17:09:20.494] Beginning prerequisites evaluation of activity _ORG

          [17:09:20.494] Beginning prerequisites evaluation of activity Adobe_Presenter_Quiz

          +          [17:09:20.494] Control Update Display

          +          [17:09:21.532] LMSInitialize('') returned 'true' in 0.001 seconds

          +          [17:09:21.533] LMSGetValue('cmi.core.lesson_mode') returned 'normal' in 0.001 seconds

          [17:09:21.534] LMSGetLastError() returned '0' in 0 seconds

          +          [17:09:21.534] LMSGetValue('cmi.core.lesson_mode') returned 'normal' in 0.001 seconds

          [17:09:21.535] LMSGetLastError() returned '0' in 0 seconds

          +          [17:09:21.535] LMSGetValue('cmi.core.lesson_status') returned 'incomplete' in 0 seconds

          [17:09:21.535] LMSGetLastError() returned '0' in 0 seconds

          +          [17:09:21.535] LMSSetValue('cmi.core.exit', 'suspend') returned 'true' in 0.003 seconds

          +          [17:09:23.539] LMSGetValue('cmi.core.entry') returned 'resume' in 0 seconds

          [17:09:23.539] LMSGetLastError() returned '0' in 0 seconds

          +          [17:09:23.562] LMSGetValue('cmi.suspend_data') returned '4c11111111111111111110000001111000000000000000000000000000000000000000000000000000000000 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000AA000A' in 0.001 seconds

          [17:09:23.563] LMSGetLastError() returned '0' in 0 seconds

          +          [17:09:23.574] LMSGetValue('cmi.core.lesson_location') returned '28' in 0 seconds

          [17:09:23.574] LMSGetLastError() returned '0' in 0 seconds

          +          [17:09:23.599] LMSGetValue('cmi.launch_data') returned '' in 0.001 seconds

          [17:09:23.600] LMSGetLastError() returned '0' in 0 seconds

          +          [17:09:24.438] LMSSetValue('cmi.core.score.raw', '0') returned 'true' in 0 seconds

          +          [17:09:24.438] LMSSetValue('cmi.core.score.max', '100') returned 'true' in 0 seconds

          +          [17:09:24.438] LMSSetValue('cmi.core.score.min', '0') returned 'true' in 0.001 seconds

          +          [17:09:24.599] LMSSetValue('cmi.core.lesson_location', '28') returned 'true' in 0 seconds

          +          [17:09:24.681] LMSSetValue('cmi.suspend_data', '4c11111111111111111110000001111000000000000000000000000000000000000000000000000000000000 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000AA000A') returned 'true' in 0 seconds

          +          [17:09:24.776] LMSSetValue('cmi.core.session_time', '0000:00:03.23') returned 'true' in 0 seconds

          +          [17:09:24.777] LMSCommit('') returned 'true' in 0 seconds

          +          [17:09:27.38] LMSSetValue('cmi.core.lesson_location', '27') returned 'true' in 0.001 seconds

          +          [17:09:27.83] LMSSetValue('cmi.suspend_data', '4b11111111111111111110000001111000000000000000000000000000000000000000000000000000000000 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000AA000A') returned 'true' in 0 seconds

          +          [17:09:27.519] LMSSetValue('cmi.core.lesson_location', '26') returned 'true' in 0 seconds

          +          [17:09:27.541] LMSSetValue('cmi.suspend_data', '4a11111111111111111110000001111000000000000000000000000000000000000000000000000000000000 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000AA000A') returned 'true' in 0 seconds

          +          [17:09:27.805] LMSSetValue('cmi.core.lesson_location', '25') returned 'true' in 0 seconds

          +          [17:09:27.828] LMSSetValue('cmi.suspend_data', '4Z11111111111111111110000001111000000000000000000000000000000000000000000000000000000000 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000AA000A') returned 'true' in 0.001 seconds

          +          [17:09:28.589] LMSSetValue('cmi.core.lesson_location', '18') returned 'true' in 0 seconds

          +          [17:09:28.646] LMSSetValue('cmi.suspend_data', '4S11111111111111111110000001111000000000000000000000000000000000000000000000000000000000 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000AA000A') returned 'true' in 0 seconds

          +          [17:09:29.415] LMSSetValue('cmi.core.lesson_location', '17') returned 'true' in 0 seconds

          +          [17:09:29.432] LMSSetValue('cmi.suspend_data', '4R11111111111111111110000001111000000000000000000000000000000000000000000000000000000000 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000AA000A') returned 'true' in 0 seconds

          +          [17:09:30.91] LMSSetValue('cmi.core.lesson_location', '16') returned 'true' in 0 seconds

          +          [17:09:30.123] LMSSetValue('cmi.suspend_data', '4Q11111111111111111110000001111000000000000000000000000000000000000000000000000000000000 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000AA000A') returned 'true' in 0 seconds

          +          [17:09:30.475] Control IsThereDirtyData

          [17:09:30.476] Control MarkDirtyDataPosted

          +          [17:09:30.476] Control GetXmlForDirtyData

          +          [17:09:30.608] LMSSetValue('cmi.core.lesson_location', '15') returned 'true' in 0.003 seconds

          +          [17:09:30.623] LMSSetValue('cmi.suspend_data', '4P11111111111111111110000001111000000000000000000000000000000000000000000000000000000000 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000AA000A') returned 'true' in 0 seconds

          +          [17:09:30.733] Control ERROR

          +          [17:09:30.733] Control MarkPostedDataDirty

          +          [17:09:30.734] Control IsThereDirtyData

          [17:09:30.734] Control MarkDirtyDataPosted

          +          [17:09:30.734] Control GetXmlForDirtyData

          +          [17:09:30.936] Control ERROR

          +          [17:09:30.936] Control MarkPostedDataDirty

          [17:09:30.936] Control DisplayError - A fatal error has occurred, communication with the server has been lost.