4 Replies Latest reply on Jun 2, 2016 1:15 PM by mattkay6602

    Library checkout problems

    mattkay6602

      Windows 10 computer, Kobo Glo HD e-reader and ADE version 4.5.1 here.

       

      A couple of weeks ago, I checked out a book from my public library. The due date would have been when I was away on a trip, and I wanted to have the book for the whole trip, so I returned it and tried to check it out again, to extend the loan period past the end of my trip. The provider registered the checkout, and let me download the .acsm file, but when I try to open that file, ADE says "Unable to download. Error getting License. License Server Communication Problem: E_IO_CANNOT_OPEN", then a dialog box opens saying "Adobe Digital Editions 4.5.1 has stopped working", and Windows closes ADE. If I try to run ADE again, it crashes again. When I run it a third time, it doesn't crash, and the book appears on my bookshelf, but when I try to read it, it says "Unable to open [Title] No record for this loan is found on this machine, it may have been returned."

       

      As well, if I try to return it again, my provider shows it as returned, but the book still appears on my bookshelf. I tried right-clicking and selecting "Remove from Library", and it appears to be removed, but if I close ADE and open it again, the book reappears. I now how three "copies" of the same book showing up in ADE, and none of them are readable. And I keep getting new .annot and new Library-Sync-Book.acsm files created in My Documents/My Digital Editions.

       

      I'd like to be able to either read the book (and copy it to my Kobo!), or just remove it completely from my computer and have ADE stop creating new files every time I run it.

       

      Any help is appreciated!

        • 1. Re: Library checkout problems
          Mayank_M Adobe Employee

          Hi Mathew,

           

          Sorry to hear that you are facing this issue. Can you try to de-authorize ADE (Erase Authorization) from ADE and then authorize it back and check if you get the same issue? Go to Help > Erase Authentication.

           

          If you face any issue while erasing the Authentication then please try the below steps:

           

          1. Close ADE.

          2. Go to Registry (Run>Regedit) > HKEY_CURRENT_USER > Software >Adobe.

          3. Rename the Folder "Adept" to "Adept_OLD".

          4. Now Launch ADE again and authorize again and check the issue.

           

          Regards,

          Mayank

          • 2. Re: Library checkout problems
            mattkay6602 Level 1

            Thanks for the suggestion. I successfully deauthorized the computer, then reauthorized it and tried to read the ebook. For one of the copies, when I double-click on it, I get the error "Unable to open [Title]. No record for this loan is found on this machine." The other two copies of the book that show up in my library give the error "Unable to download. Error getting License. License Server Communication Problem: E_LIC_ALREADY_RETURNED."

            • 3. Re: Library checkout problems
              Mayank_M Adobe Employee

              Hi Mathew,

               

              To resolve the following error "Unable to open [Title]. No record for this loan is found on this machine."

               

              1. Make sure your computer is authorized with the original account you used to download the eBook.
              2. Delete the title from ADE.
              3. If you still have the acsm file then please download it again and then check if you still get the issue.

               

              Regards,

              Mayank

              • 4. Re: Library checkout problems
                mattkay6602 Level 1

                Thanks for your reply. As I said in my original post:

                I tried right-clicking and selecting "Remove from Library", and it appears to be removed, but if I close ADE and open it again, the book reappears. I now how three "copies" of the same book showing up in ADE, and none of them are readable. And I keep getting new .annot and new Library-Sync-Book.acsm files created in My Documents/My Digital Editions.

                So I've already tried, several times, deleting the title from ADE and re-downloading the acsm file, and the error still occurs. And on top of that, I get additional copies of the title appearing in the ADE library.