1 Reply Latest reply on Jun 3, 2016 5:50 AM by kglad

    Photoshop CC and Lightroom CC apps not opening

    wendyc19194

      I signed up to the creative cloud last night and installed Photoshop and Lightroom on my new laptop.

       

      This morning there was an error message and now when I click onto the Apps tab it shows the spinning circle, and nothing happens.

       

      If I got through google chrome to my adobe page and click on the download button again an external protocol request box comes up.

       

      Is there an easy fix for this as I am not technical at all and need simple instructions to follow.