6 Replies Latest reply on Jun 9, 2016 2:21 PM by jb91712816

    Installation failed LR6 mac 10.10.5 (yosemite)

    jb91712816

      Hi,

      I purchased the desktop version of LR6 from the adobe homepage and downloaded the installation file from my adobe account.

      However, after double clicking on the installation file, saying "I have purchased", signing in with my adobe name, accepting terms and conditions, entering the serial number, choosing the location and clicking on install, a waiting bar with "Preparing for install" pops up, which, after a second, changes into a massage saying:

       

      Installation failed

      Your installation encountered errors.

      The error summary file may help you to identify the issue.

      More troubleshooting tips:

      1. Restart your computer.

      2. Exit all applications, [...].

      3. Close window, launch the installer again.

       

      The error summary file is empty except for a link to a general page about system requirements.

      I exited all applications, did restart my computer, I downloaded the installation file a second time, I switched off the firewall, and I searched google and this forum. No luck.

       

      Please help!!

       

      Update, located the Error.log in the Adobe/Installers folder:

       

      06/04/16 14:14:27:810 | [INFO] |  | OOBE | DE |  |  |  | 26680 | DEVersion: 8.0.0.0

      06/04/16 14:14:27:811 | [INFO] |  | OOBE | DE |  |  |  | 26680 | Loading library from /Users/NAME/Applications/Adobe/OOBE/PDApp/DECore/DE6/Setup.dylib

      06/04/16 14:14:27:815 | [INFO] |  | OOBE | DE |  |  |  | 26680 | ::START TIMER:: [Total Timer]

      06/04/16 14:14:27:815 | [INFO] |  | OOBE | DE |  |  |  | 26680 | CHECK: Single instance running

      06/04/16 14:14:27:815 | [INFO] |  | OOBE | DE |  |  |  | 26680 | CHECK : Credentials

      06/04/16 14:14:27:815 | [INFO] |  | OOBE | DE |  |  |  | 26680 | Load Deployment File

      06/04/16 14:14:27:815 | [INFO] |  | OOBE | DE |  |  |  | 26680 | CHECK : Another Native OS installer already running

      06/04/16 14:14:27:815 | [INFO] |  | OOBE | DE |  |  |  | 26680 | Create Required Folders

      06/04/16 14:14:27:815 | [INFO] |  | OOBE | DE |  |  |  | 26680 | Assuming install mode

      06/04/16 14:14:27:815 | [INFO] |  | OOBE | DE |  |  |  | 26680 | Looking up install source path

      06/04/16 14:14:27:815 | [INFO] |  | OOBE | DE |  |  |  | 26687 | ::START TIMER:: [Bootstrap]

      06/04/16 14:14:27:815 | [INFO] |  | OOBE | DE |  |  |  | 26680 | Sync Media DB ...

      06/04/16 14:14:27:815 | [INFO] |  | OOBE | DE |  |  |  | 26687 | Perform Bootstrapping ...

       

      This is repeatedly printed for every time I tried to install... .