Thank you for your reply, but I get exactly the same error.
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Try the CC Cleaner tool.
- Launch Finder and go to: Applications >> Utilities >> Adobe Installers
- Double-click on Uninstall Lightroom (if available)
- Download and run CC Cleaner tool – choose Lightroom
- Re-start your computer
- Download and install Lightroom again
CC Cleaner Tool
Thank you for this suggestion, but no luck either here. There is no "uninstall LR", and also in the cleaner tool, no LR shows up... .
OK that at least confirms there is nothing to remove. Why not try the download link I provided and attempt to run the setup again. I think the direct download uses a different installer compared with downloading from your account. It may be worth a try.
If that also fails, I suggest you contact Adobe directly and mention the OOBE error log in your chat session.
You can contact Adobe directly from this forum on the web. Click the link below using a browser that accepts cookies and allows popups and ensure you are signed-in with your Adobe ID. Wait for the blue button to appear, and click where you see the words: “Still need help? Contact us” Ignore the suggested links to try, which will take you full circle back to this forum. Go straight to the blue button at the bottom. Wait for the next page to load and click in the white area to start chat. Have your serial number available.
Jep, tried again. Same error. Both installer files also have the same size, so they might be identical.. .
But thanks for your help again, I will contact adobe then.