0 返信 最新の回答 日時: Jun 5, 2016 6:48 AM ユーザー:Hiro@Inagi

    Creative Cloud Cleaner Tool でエラーが発生しています。

    Hiro@Inagi

      Creative Cloud のアップデートでエラー発生が解決しないため、「Creative Cloud Cleaner Tool を使用してインストールに関する問題を解決する」に従い、すべてのアプリケーションをアンインストールした後、Adobe Creative Cloud Cleaner Tool for Mac を実行しました。

      結果(Adobe Creative Cloud Cleaner Tool.log)は以下の通り、「Error in fetching HD product details error = 10」が所々で発生しているようです。

      解決の方法を教えていただきたいです。

       

      使用環境:

      iMac (Late 2014)

      OS X El Capitan (10.11.5)

       

      2016-06-05 18:30:10.174 Adobe Creative Cloud Cleaner Tool[617:22378] ***************Starting New Session*****************

      2016-06-05 18:30:10.174 Adobe Creative Cloud Cleaner Tool[617:22378] Cleaner tool Version: 3.1.0.14

      2016-06-05 18:30:10.174 Adobe Creative Cloud Cleaner Tool[617:22378] Mode=UI mode

      2016-06-05 18:30:10.510 Adobe Creative Cloud Cleaner Tool[617:22378] Error in fetching HD product details error = 10

      2016-06-05 18:30:10.511 Adobe Creative Cloud Cleaner Tool[617:22378] 1. Adobe Application Manager for Mac OSX 10.6

      2016-06-05 18:30:10.511 Adobe Creative Cloud Cleaner Tool[617:22378] 2. Fix Host File

      2016-06-05 18:30:10.511 Adobe Creative Cloud Cleaner Tool[617:22378] 3. Adobe Id Credentials

      2016-06-05 18:30:10.511 Adobe Creative Cloud Cleaner Tool[617:22378] ========================================

      2016-06-05 18:30:11.178 Adobe Creative Cloud Cleaner Tool[617:22378] Error in fetching HD product details error = 10

      2016-06-05 18:30:52.529 Adobe Creative Cloud Cleaner Tool[617:22378] Product=All

      2016-06-05 18:30:52.570 Adobe Creative Cloud Cleaner Tool[617:22378] Backup PDB created at /Library/Application Support/Adobe/backup20160605T183052/pdb.db

      2016-06-05 18:30:52.571 Adobe Creative Cloud Cleaner Tool[617:22378] Backup HD DB created at /Library/Application Support/Adobe/backup20160605T183052/hdpim.db

      2016-06-05 18:30:52.571 Adobe Creative Cloud Cleaner Tool[617:22378] Product 2=1.

      2016-06-05 18:30:52.632 Adobe Creative Cloud Cleaner Tool[617:22378] Error in fetching HD product details error = 10

      2016-06-05 18:30:52.632 Adobe Creative Cloud Cleaner Tool[617:22378] ACTION: Running cleanup for Adobe Application Manager for Mac OSX 10.6

      2016-06-05 18:30:52.632 Adobe Creative Cloud Cleaner Tool[617:22378] Removing installer related files for 'Adobe Application Manager' 'CCM_COMPLETE'

      2016-06-05 18:30:52.697 Adobe Creative Cloud Cleaner Tool[617:22378] Removing product content of : Adobe Application Manager (CCM_COMPLETE) ...

      2016-06-05 18:30:52.710 Adobe Creative Cloud Cleaner Tool[617:22378] Successfully removed : /Applications/Utilities/Adobe Application Manager/CCM

      2016-06-05 18:30:52.710 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Internet Plug-Ins/AdobeAAMDetect.plugin, no such file or directory.

      2016-06-05 18:30:52.710 Adobe Creative Cloud Cleaner Tool[617:22378] Successfully removed : /Applications/Adobe Application Manager

      2016-06-05 18:30:53.688 Adobe Creative Cloud Cleaner Tool[617:22378] ACTION: Running cleanup for Fix Host File

      2016-06-05 18:30:53.699 Adobe Creative Cloud Cleaner Tool[617:22378] Opened the database connection with path: /Library/Application Support/Adobe/caps/caps.db

      2016-06-05 18:30:53.699 Adobe Creative Cloud Cleaner Tool[617:22378] The following session will be removed: Adobe

      2016-06-05 18:30:53.699 Adobe Creative Cloud Cleaner Tool[617:22378] ACTION: Running cleanup for Adobe Id Credentials

      2016-06-05 18:30:53.700 Adobe Creative Cloud Cleaner Tool[617:22378] Removing installer related files for 'Adobe Id Credentials' 'OPM_COMPLETE'

      2016-06-05 18:30:53.762 Adobe Creative Cloud Cleaner Tool[617:22378] Removing product content of : Adobe Id Credentials (OPM_COMPLETE) ...

      2016-06-05 18:30:53.764 Adobe Creative Cloud Cleaner Tool[617:22378] Successfully removed : /Users/HiroMaezawa/Library/Application Support/Adobe/OOBE/opm.db

      2016-06-05 18:30:53.764 Adobe Creative Cloud Cleaner Tool[617:22378] Removing installer related files for 'CSInstaller' 'CS3_CS4'

      2016-06-05 18:30:53.824 Adobe Creative Cloud Cleaner Tool[617:22378] Removing product content of : CSInstaller (CS3_CS4) ...

      2016-06-05 18:30:53.824 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/Installers/R1, no such file or directory.

      2016-06-05 18:30:53.824 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/Installers/R2, no such file or directory.

      2016-06-05 18:30:53.825 Adobe Creative Cloud Cleaner Tool[617:22378] Successfully removed : /Library/Application Support/Adobe/caps/caps.db

      2016-06-05 18:30:53.825 Adobe Creative Cloud Cleaner Tool[617:22378] Successfully removed : /Library/Application Support/Adobe/backup/caps.db

      2016-06-05 18:30:53.828 Adobe Creative Cloud Cleaner Tool[617:22378] Removing installer related files for 'CSInstaller' 'CS5_CS6_EXCLUDING_AAM'

      2016-06-05 18:30:53.888 Adobe Creative Cloud Cleaner Tool[617:22378] Removing product content of : CSInstaller (CS5_CS6_EXCLUDING_AAM) ...

      2016-06-05 18:30:53.891 Adobe Creative Cloud Cleaner Tool[617:22378] Successfully removed : /Users/HiroMaezawa/Library/Application Support/Adobe/OOBE

      2016-06-05 18:30:53.891 Adobe Creative Cloud Cleaner Tool[617:22378] /Users/HiroMaezawa/Applications/Adobe/OOBE, no such file or directory.

      2016-06-05 18:30:53.891 Adobe Creative Cloud Cleaner Tool[617:22378] Successfully removed : /Library/Application Support/Adobe/SLStore_v1

      2016-06-05 18:30:53.891 Adobe Creative Cloud Cleaner Tool[617:22378] Successfully removed : /Library/Application Support/Adobe/caps/pdb.db

      2016-06-05 18:30:53.891 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/caps/Media_db.db, no such file or directory.

      2016-06-05 18:30:53.891 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/caps/pdb.db_preserved, no such file or directory.

      2016-06-05 18:30:53.892 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/caps/Media_db.db_preserved, no such file or directory.

      2016-06-05 18:30:53.892 Adobe Creative Cloud Cleaner Tool[617:22378] csi inventory count = 0

      2016-06-05 18:30:53.892 Adobe Creative Cloud Cleaner Tool[617:22378] noncsi inventory count = 0

      2016-06-05 18:30:53.892 Adobe Creative Cloud Cleaner Tool[617:22378] aam files count = 1

      2016-06-05 18:30:53.892 Adobe Creative Cloud Cleaner Tool[617:22378] Removed updater inventory for csi products

      2016-06-05 18:30:53.892 Adobe Creative Cloud Cleaner Tool[617:22378] Removing installer related files for 'CSInstaller' 'CS5_CS6_EXCLUDING_AAM'

      2016-06-05 18:30:53.951 Adobe Creative Cloud Cleaner Tool[617:22378] Removing product content of : CSInstaller (CS5_CS6_EXCLUDING_AAM) ...

      2016-06-05 18:30:53.952 Adobe Creative Cloud Cleaner Tool[617:22378] /Users/HiroMaezawa/Library/Application Support/Adobe/OOBE, no such file or directory.

      2016-06-05 18:30:53.952 Adobe Creative Cloud Cleaner Tool[617:22378] /Users/HiroMaezawa/Applications/Adobe/OOBE, no such file or directory.

      2016-06-05 18:30:53.952 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/SLStore_v1, no such file or directory.

      2016-06-05 18:30:53.952 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/caps/pdb.db, no such file or directory.

      2016-06-05 18:30:53.952 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/caps/Media_db.db, no such file or directory.

      2016-06-05 18:30:53.952 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/caps/pdb.db_preserved, no such file or directory.

      2016-06-05 18:30:53.952 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/caps/Media_db.db_preserved, no such file or directory.

      2016-06-05 18:30:53.952 Adobe Creative Cloud Cleaner Tool[617:22378] csi inventory count = 0

      2016-06-05 18:30:53.952 Adobe Creative Cloud Cleaner Tool[617:22378] noncsi inventory count = 0

      2016-06-05 18:30:53.953 Adobe Creative Cloud Cleaner Tool[617:22378] aam files count = 1

      2016-06-05 18:30:53.953 Adobe Creative Cloud Cleaner Tool[617:22378] Removed updater inventory for csi products

      2016-06-05 18:30:54.016 Adobe Creative Cloud Cleaner Tool[617:22378] Error in fetching HD product details error = 10

      2016-06-05 18:31:04.567 Adobe Creative Cloud Cleaner Tool[617:22378] Product=All

      2016-06-05 18:31:04.568 Adobe Creative Cloud Cleaner Tool[617:22378] Backup HD DB created at /Library/Application Support/Adobe/backup20160605T183104/hdpim.db

      2016-06-05 18:31:04.569 Adobe Creative Cloud Cleaner Tool[617:22378] Product 2=1.

      2016-06-05 18:31:04.624 Adobe Creative Cloud Cleaner Tool[617:22378] Error in fetching HD product details error = 10

      2016-06-05 18:31:04.624 Adobe Creative Cloud Cleaner Tool[617:22378] ACTION: Running cleanup for Fix Host File

      2016-06-05 18:31:04.624 Adobe Creative Cloud Cleaner Tool[617:22378] Removing installer related files for 'CSInstaller' 'CS3_CS4'

      2016-06-05 18:31:04.682 Adobe Creative Cloud Cleaner Tool[617:22378] Removing product content of : CSInstaller (CS3_CS4) ...

      2016-06-05 18:31:04.683 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/Installers/R1, no such file or directory.

      2016-06-05 18:31:04.683 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/Installers/R2, no such file or directory.

      2016-06-05 18:31:04.683 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/caps/caps.db, no such file or directory.

      2016-06-05 18:31:04.683 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/backup/caps.db, no such file or directory.

      2016-06-05 18:31:04.683 Adobe Creative Cloud Cleaner Tool[617:22378] Removing installer related files for 'CSInstaller' 'CS5_CS6_EXCLUDING_AAM'

      2016-06-05 18:31:04.742 Adobe Creative Cloud Cleaner Tool[617:22378] Removing product content of : CSInstaller (CS5_CS6_EXCLUDING_AAM) ...

      2016-06-05 18:31:04.743 Adobe Creative Cloud Cleaner Tool[617:22378] /Users/HiroMaezawa/Library/Application Support/Adobe/OOBE, no such file or directory.

      2016-06-05 18:31:04.743 Adobe Creative Cloud Cleaner Tool[617:22378] /Users/HiroMaezawa/Applications/Adobe/OOBE, no such file or directory.

      2016-06-05 18:31:04.743 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/SLStore_v1, no such file or directory.

      2016-06-05 18:31:04.743 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/caps/pdb.db, no such file or directory.

      2016-06-05 18:31:04.743 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/caps/Media_db.db, no such file or directory.

      2016-06-05 18:31:04.743 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/caps/pdb.db_preserved, no such file or directory.

      2016-06-05 18:31:04.743 Adobe Creative Cloud Cleaner Tool[617:22378] /Library/Application Support/Adobe/caps/Media_db.db_preserved, no such file or directory.

      2016-06-05 18:31:04.743 Adobe Creative Cloud Cleaner Tool[617:22378] csi inventory count = 0

      2016-06-05 18:31:04.743 Adobe Creative Cloud Cleaner Tool[617:22378] noncsi inventory count = 0

      2016-06-05 18:31:04.743 Adobe Creative Cloud Cleaner Tool[617:22378] aam files count = 1

      2016-06-05 18:31:04.743 Adobe Creative Cloud Cleaner Tool[617:22378] Removed updater inventory for csi products

      2016-06-05 18:31:04.801 Adobe Creative Cloud Cleaner Tool[617:22378] Error in fetching HD product details error = 10

      2016-06-05 18:31:22.915 Adobe Creative Cloud Cleaner Tool[617:22378] ACTION: Running cleanup for Fix Host File

      2016-06-05 18:31:22.927 Adobe Creative Cloud Cleaner Tool[617:22378] HFC Entries cleaned = 0

      2016-06-05 18:31:24.771 Adobe Creative Cloud Cleaner Tool[617:22378] Error in fetching HD product details error = 10

      2016-06-05 18:31:26.999 Adobe Creative Cloud Cleaner Tool[617:22378] ***************End Session*****************