1 Reply Latest reply on Jun 5, 2016 11:12 PM by MobileDeveloperCK

    Cannot view online statement!

    sandyg2235 Level 1

      Downloaded the Adobe Acrobat Reader app so I can view an online statement but everytime I try to see the statement, Wells Fargo says my phone needs a pdf file reader such as ADOBE?!? What am I doing wrong. Please help!

        • 1. Re: Cannot view online statement!
          MobileDeveloperCK Adobe Employee

          Hi,

           

          Would you please provide more details about the problem so that we can troubleshoot it?

           

          Are you trying to view your bank statement (in the PDF format) in Safari (built-in web browser) on your iPhone?

           

          Do you see an error message?  What is the error message?  Does it actually say that you need a PDF reader to view the bank statement?

           

          Would you post the screenshot of the error message (not your bank statement) to your next forum reply?

           

          How to add a screenshot to a forum message from iPad/iPhone

           

          If nothing happens when you tap the link or button in a web page to open your bank statement, you may want to temporarily turn off the "Block Pop-ups" option (iOS Settings > Safari > Block Pop-ups) and try again.

           

          Thank you.