2 Replies Latest reply on Jun 7, 2016 11:39 AM by Steve Grisetti

    PrE10: video won't start after upgrading graphicscard

    polir10036816

      Hello , I changed my graphics card with a Nvidia geforce 950tx , but  when I work with Adobe Premier 10, video don't start and I can only hear audio . Does anyone know how to fix it? Thank you

       

      [title edited by mod for clarity]

        • 1. Re: Help
          Peru Bob Adobe Community Professional & MVP

          If this is footage that played before, try updating or rolling back your video driver.

          If this is new footage, what are its properties and frame rate?  Variable frame rate media may need to be converted to constant frame rate with HandBrake.

          • 2. Re: Help
            Steve Grisetti Adobe Community Professional

            ATR identified an issue that seems to be unique to version 10 and nVidia graphics.

             

            The only solution she found was to roll back the graphics card drivers to May 2013. (Though it's also possible that nVidia resolved this issue with a NEWER driver -- but, since you're working with a five year old version of the program, that's not likely.

             

            In any event, the problem is unique to version 10 of Premiere Elements. So upgrading to any more recent version should resolve the issue.