I download the free month Photoshop version, and decide to buy the year pack.
I have already Buy and download Creative Cloud, like a week ago.
I installed photoshop and ligthroom, and used photoshop some times. Today I tried to open Photoshop but instead of opening the programe, a window from Adobe appears telling me that the couldn't find my suscripcion.
I have enter the adobe page and put my email and password and it says all my info.
My email is [sorry -- personal emails are not allowed on the forum] please i really need to use photoshop to work.
Sorry for my poor english, I´m from Chile
Does your Cloud subscription properly show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If you have more than one email, are you sure you are using the correct Adobe ID?
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
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