4 Replies Latest reply on Nov 30, 2016 11:10 PM by fr3ng

    Export-Engine fails

    amatins8734068 Level 1

      Product: Adobe Acrobat Pro DC, 15.006.30033.2205

      Language: German

      OS: Windows 7 pro German, SP1, latest MS Patches

       

      Problem:

      Trying to export a PDF to Word, Excel, PowerPoint or HTML we get an error and Adobe DC stops working.

      Every export using the export-engine crashes while "Initializing export-engine".

       

      Application Event log:

      Protokollname: Application

      Quelle:        Application Error

      Datum:         08.06.2016 08:51:39

      Ereignis-ID:   1000

      Aufgabenkategorie:(100)

      Ebene:         Fehler

      Schlüsselwörter:Klassisch

      Benutzer:      Nicht zutreffend

      Computer:      AMA

      Description:

      Faulting application name: Acrobat.exe, Version: 15.6.30033.2205, time stamp: 0x5507e400

      Faulting module name: MSVCR100.dll, Version: 10.0.40219.1, time stamp: 0x4d5f0c22

      Exception code: 0xc0000417

      Fault Offset: 0x0008af3e

      Faullting process id: 0x6c

      Faulting application start time: 0x01d1c151fdb99491

      Faulting application path: C:\Program Files\Adobe\Acrobat 2015\Acrobat\Acrobat.exe

      Faulting module path: C:\Windows\system32\MSVCR100.dll

      Faulting package full name: 731da5ec-2d45-11e6-93fc-005056b538d8

      Event-XML:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2016-06-08T06:51:39.000000000Z" />

          <EventRecordID>11664</EventRecordID>

          <Channel>Application</Channel>

          <Computer>AMA-VDI-T1.ad.cloud-rt.com</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Acrobat.exe</Data>

          <Data>15.6.30033.2205</Data>

          <Data>5507e400</Data>

          <Data>MSVCR100.dll</Data>

          <Data>10.0.40219.1</Data>

          <Data>4d5f0c22</Data>

          <Data>c0000417</Data>

          <Data>0008af3e</Data>

          <Data>6c</Data>

          <Data>01d1c151fdb99491</Data>

          <Data>C:\Program Files\Adobe\Acrobat 2015\Acrobat\Acrobat.exe</Data>

          <Data>C:\Windows\system32\MSVCR100.dll</Data>

          <Data>731da5ec-2d45-11e6-93fc-005056b538d8</Data>

        </EventData>

      </Event>

       

      What I did:

      Uninstall and reinstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)

      Uninstall and reinstall Adobe DC Pro

      Same problem on a newly installed Windows 7

       

      Question:

      Anybody out there who has had this problem and solved this successfully? I don't know how to proceed and can't find information for this problem.