4 Replies Latest reply on Nov 30, 2016 11:10 PM by fr3ng

    Export-Engine fails


      Product: Adobe Acrobat Pro DC, 15.006.30033.2205

      Language: German

      OS: Windows 7 pro German, SP1, latest MS Patches



      Trying to export a PDF to Word, Excel, PowerPoint or HTML we get an error and Adobe DC stops working.

      Every export using the export-engine crashes while "Initializing export-engine".


      Application Event log:

      Protokollname: Application

      Quelle:        Application Error

      Datum:         08.06.2016 08:51:39

      Ereignis-ID:   1000


      Ebene:         Fehler


      Benutzer:      Nicht zutreffend

      Computer:      AMA


      Faulting application name: Acrobat.exe, Version: 15.6.30033.2205, time stamp: 0x5507e400

      Faulting module name: MSVCR100.dll, Version: 10.0.40219.1, time stamp: 0x4d5f0c22

      Exception code: 0xc0000417

      Fault Offset: 0x0008af3e

      Faullting process id: 0x6c

      Faulting application start time: 0x01d1c151fdb99491

      Faulting application path: C:\Program Files\Adobe\Acrobat 2015\Acrobat\Acrobat.exe

      Faulting module path: C:\Windows\system32\MSVCR100.dll

      Faulting package full name: 731da5ec-2d45-11e6-93fc-005056b538d8


      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">


          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>




          <TimeCreated SystemTime="2016-06-08T06:51:39.000000000Z" />




          <Security />













          <Data>C:\Program Files\Adobe\Acrobat 2015\Acrobat\Acrobat.exe</Data>






      What I did:

      Uninstall and reinstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)

      Uninstall and reinstall Adobe DC Pro

      Same problem on a newly installed Windows 7



      Anybody out there who has had this problem and solved this successfully? I don't know how to proceed and can't find information for this problem.