Today, I attempted to use Publish Online to upload one of my personal files. However, I received this message:
"Unable to connect to the Internet
InDesign cannot upload the document to the web because your computer is not connected to the Internet."
This has happened to me twice, and for the life of me I don't know why because my computer is connected to the Internet. (Granted, it's DSL and the file would have taken a long time to upload, but still...) Both times I started the upload and it stopped because of the error.
I should add that a similar message sometimes shows up when I update a file through Creative Cloud; however, the connection resumes a few seconds later and the update continues from that point. In contrast, once that error message shows up in relation to InDesign, all my work is thrown out and I have to start again.
What's the best way to make sure my Internet connection is not interrupted when I try to upload an InDesign file? I think you're tempted to answer "unplug the modem, wait, then try again." Except the modem can't be the problem, because right now I'm on the Web typing this up.
Not sure this is the right forum – shouldn't you contact your ISP?
Sadly, it looks like I can't use the Publish Online function with the Internet connection I have. NetZero DSL did confirm to me that the network it uses can be unstable.
I tried all of their troubleshooting, including starting and restarting the modem, and Adobe still generated the above message every single time. (The farthest I was able to get was 44 percent.)
So in order to use this function, I have to take my laptop to another location with a faster, and hopefully, more stable connection. Or maybe just dump my ISP for another one.
If you have a cell phone with a hot spot you could use that to publish it to the internet. I know this is not an adobe solution but it will work.