Hi Jmcginn ,
Could you please post a screenshot of the function you are inquiring about ?
Also what dot version of Acrobat X you have ?
Sorry I missed your reply. I have Acrobat DC version 2015.16.20045 on a mac running El capitain. The problem I am running into is that until you let off the mouse there is no preview either in the forum of a lite colored guide or a little tick on the ruler to hin where your guide will be. Before cc you could see the guide as you pulled it off the rulers. This is still how it works in the rest of the suit( AI, PS, IN etc...). It is a bit difficult to show a screen shot of whats not a happening on Acrobat
so I am attaching an example of what I am talking about only in Photoshop. You can see a preview of the guide before you release and you can see on the rulers (highlighted in blue circles) where the guide is positioned. Acrobat used to have similar features. Now you must release before you see the guide. This makes placing them precisely ( like to figure out bleeds or folds) much harder to do.
Try to repair Acrobat , to repair open Acrobat>help>Repair Installation. If that doesn't work, try to remove Acrobat by Cleaner from here :Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall Acrobat again.
Let us know if you face any issue.
This problem occurs with the Mac version of Acrobat DC - there is no Repair function in the Mac version, and the Cleaner tool is also only available for Windows.
This is not a problem on just Jmcginn's computer, it happens (as far as I know) on every Acrobat installation on a Mac (at least every one that I've tried). Here is a clip I just created on my Mac:
Your example is much clearer then what I was trying to display. As you stated I have had this issue on every mac I've tried since the release of acrobat cc. Lets hope adobe does something about it.
Adobe Staff. Like Karl pointed out I have had this issue on many different macs. Reinstalling them or updating them doesn't seem to change anything.
Hi Jmcginn ,
We are sorry for the inconvenience caused to you.We checked this issue with our Engineering team,a bug has been logged and our team is working on it to fix it.
Thank You for your patience.
Adobe has not fixed this issue, one can still not see the guides until the mouse button is released and the guide is placed.
Even after placing, when moving the guide, one cannot see the guide until it has been moved to the new place.
Again, this problem is only with the macOS version.
Build: 17.9.20044.222436 Installed: 6/20/2017.
macOS Sierra: Version: 10.12.5 (16F73)
"Thank You for your patience."
This has been going on for more then a year now. Is adobe even attempting to address the issue or am I just going to have to give up and reinstall an old version?
1 person found this helpful
This issue is likely to be fixed in the upcoming quarterly release for Acrobat.
We appreciate your patience.
Acrobat DC update addressing this issue is now available. This update will be automatically applied to all Acrobat and Reader users in the coming days. You may also update to the latest release by opening the application and going to Help > Check for Updates.
Release notes for today's release are here: 17.012.20093 Planned update, August 8, 2017 — Acrobat and Adobe Reader Release Notes
Please try it out an let us know your feedback.