6 Replies Latest reply on Jun 10, 2016 12:39 PM by srochi

After Effects memory allocation errors

srochi Jun 10, 2016 6:10 PM

I keep getting the attached messages that will not close out causing me to lose whatever work I hadn’t saved because I have to force quit AE and reopen every time they come up. The files aren’t large so I don’t know why this is happening. I’ve restarted my computer, uninstalled and re-installed AE, updated AE, remade the files, cut down the frame rates, prayed to the Adobe Gods but it keeps acting up. Any tricks or trades you may know of that could help?

1. Re: After effects errors, glitch

Dave LaRonde Jun 9, 2016 11:17 AM (in response to srochi)

What are the precise versions of AE & OS you're running, right down to the last decimal point?
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2. Re: After effects errors, glitch

Kristian Gabriel Jun 9, 2016 12:53 PM (in response to srochi)

Also, if you can go your Preferences > Memory and tell use your RAM config. It sounds like the allocation of RAM between your system and Adobe is off. (see image)

Its likely you need to tweak this because AE is not getting what it needs. It can also be an OS problem in what its allowing AE to have. It can also be a video card issue. I had a similar error where a video card update interefered with my applications RAM allocation. In rare cases it can be damaged or failed ram modules. Definitely give us more info on your OS and AE version and your how much RAM you currently have in your system.
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3. Re: After effects errors, glitch

srochi Jun 9, 2016 1:51 PM (in response to Dave LaRonde)

It's Yosemite. What is AE version mean?
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4. Re: After effects errors, glitch

Kristian Gabriel Jun 9, 2016 1:55 PM (in response to srochi)

Just basically if you are using the latest update to After Effects or using an older version.
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5. Re: After effects errors, glitch

Dave LaRonde Jun 9, 2016 3:18 PM (in response to srochi)

Look at the top of your computer screen. Look for the "Help" dropdown. you should find an "About After Effects" selection.; That's where you find the precise version number.
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6. Re: After effects errors, glitch

srochi Jun 10, 2016 12:39 PM (in response to Kristian Gabriel)

It's updated and its cloud, 13.7.2.3
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