Hi there, @justsomerandomsam,
I'm sorry for your frustrating experience! What kind of iPad are you using and which apps? Adonit is our leader in hardware support so they will be in charge of getting you a replacement if the device is infact malfunctioning. Any news from them, yet? If not, I will reach out to them on your behalf.
Ive since had contact with Adonit and the person I spoke to thinks it is probably just a faulty pen, as everything else is being done correctly, it shows charging lights etc but just won’t turn on, and i made sure my iPad was correct before my purchase, but thank you very much for replying.