39 Replies Latest reply on Aug 4, 2016 1:45 AM by F. McLion

    Direct 2D not installed

    walterono Level 1

      From time to time since the update to LR CC I get the error message 'Direct 2D not installed'. It goes on to inform me that 'video playback requires an open GL compatible video card and driver or Windows Direct 2D'.

      First, I was not attempting video playback when this error message occurs, and I have no problems playing back video anyway. Second, my video card is Open GL compatible.

      Any ideas why this happens?

      Windows 7, 64 bit

        • 1. Re: Direct 2D not installed
          F. McLion Adobe Community Professional & MVP

          Could you please tell us the brand and type of your video card?

          Are you using the latest driver for the card from the manufacturer?

          Also, please post the system information from the help menu of LR.

          • 2. Re: Direct 2D not installed
            walterono Level 1

            GeForce GT740

             

            Apparently not - have 368.22 installed at the moment. Have just seen that 368.39 is available. Will install that and see if the problem persists.

             

            Lightroom version: CC 2015.6 [ 1078672 ]

            License: Creative Cloud

            Operating system: Windows 7

            Version: 6.1

            Application architecture: x64

            System architecture: x64

            Logical processor count: 4

            Processor speed: 3.1 GHz

            Built-in memory: 12230.7 MB

            Real memory available to Lightroom: 12230.7 MB

            Real memory used by Lightroom: 670.6 MB (5.4%)

            Virtual memory used by Lightroom: 650.6 MB

            Memory cache size: 319.3 MB

            Maximum thread count used by Camera Raw: 4

            Camera Raw SIMD optimization: SSE2,AVX,AVX2

            System DPI setting: 96 DPI

            Desktop composition enabled: Yes

            Displays: 1) 2048x1152

            Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

             

             

            Graphics Processor Info:

            GeForce GT 740/PCIe/SSE2

             

             

            Check OpenGL support: Passed

            Vendor: NVIDIA Corporation

            Version: 3.3.0 NVIDIA 368.22

            Renderer: GeForce GT 740/PCIe/SSE2

            LanguageVersion: 3.30 NVIDIA via Cg compiler

             

             

             

             

            Application folder: C:\Program Files\Adobe\Adobe Lightroom

            Library Path: I:\Lightroom\Images-2-2-2.lrcat

            Settings Folder: C:\Users\Walter\AppData\Roaming\Adobe\Lightroom

             

             

            Installed Plugins:

            1) Canon Tether Plugin

            2) Export to Photomatix Pro

            3) Facebook

            4) Flickr

            5) HDR Efex Pro 2

            6) Leica Tether Plugin

            7) Nikon Tether Plugin

            8) Perfect Effects 4

             

             

            Config.lua flags: None

             

             

            Adapter #1: Vendor : 10de

              Device : fc8

              Subsystem : 84ea1043

              Revision : a1

              Video Memory : 1989

            AudioDeviceIOBlockSize: 1024

            AudioDeviceName: Speakers (4- Realtek High Definition Audio)

            AudioDeviceNumberOfChannels: 2

            AudioDeviceSampleRate: 44100

            Build: Uninitialized

            Direct2DEnabled: false

            GL_ACCUM_ALPHA_BITS: 16

            GL_ACCUM_BLUE_BITS: 16

            GL_ACCUM_GREEN_BITS: 16

            GL_ACCUM_RED_BITS: 16

            GL_ALPHA_BITS: 0

            GL_BLUE_BITS: 8

            GL_DEPTH_BITS: 24

            GL_GREEN_BITS: 8

            GL_MAX_3D_TEXTURE_SIZE: 2048

            GL_MAX_TEXTURE_SIZE: 16384

            GL_MAX_TEXTURE_UNITS: 4

            GL_MAX_VIEWPORT_DIMS: 16384,16384

            GL_RED_BITS: 8

            GL_RENDERER: GeForce GT 740/PCIe/SSE2

            GL_SHADING_LANGUAGE_VERSION: 4.50 NVIDIA

            GL_STENCIL_BITS: 8

            GL_VENDOR: NVIDIA Corporation

            GL_VERSION: 4.5.0 NVIDIA 368.22

            GPUDeviceEnabled: false

            OGLEnabled: true

            GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_import_sync_object GL_NV_robustness_video_memory_purge GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

            • 3. Re: Direct 2D not installed
              F. McLion Adobe Community Professional & MVP

              Try to run dxdiag.exe and check if there are any issues listed in the display tab and if all is active.

              • 4. Re: Direct 2D not installed
                walterono Level 1

                No problems found

                • 5. Re: Direct 2D not installed
                  walterono Level 1

                  It happened again with latest driver

                  • 6. Re: Direct 2D not installed
                    Gabriel Jackson Photo Level 1

                    I get the same error and dxdiag.exe shows no problems.

                     

                    Specs:

                    Vaio canvas Z, intel iris pro 5200, 16gb memory, 512 ssd.

                     

                    all drivers are current. it started around the time i imported some 4k footage by accident.

                     

                    edit: removed movie files, no error message anymore

                    • 7. Re: Direct 2D not installed
                      rawumber Level 1

                      Same problem here NVIDIA GeForce GTX 650 Ti Boost

                       

                      regards Peter

                      • 8. Re: Direct 2D not installed
                        F. McLion Adobe Community Professional & MVP

                        I don't have a solid idea how to solve this issue - sorry.

                        I'd try to reset preferences: How do I reset Lightroom's Preferences? - The Lightroom Queen

                        If that does not help remove and reinstall LR.

                        • 9. Re: Direct 2D not installed
                          rawumber Level 1

                          NVIDIA GeForce GTX 650 Ti Boost supports Open GL 4.3...

                          • 10. Re: Direct 2D not installed
                            hanse95479119

                            I have the same problem since installing the update Ver 6.6.  My graphics is Geforce GTX 750.  So far have ignored the warning and my videos play fine.

                            • 12. Re: Direct 2D not installed
                              JD Hascup

                              Same issue since 2015.6 with same setup GTX 980. No problem playing videos after the warning but overall 2015.6 has been much slower in performance.

                              • 13. Re: Direct 2D not installed
                                jumupel

                                same message  with GeForce GTX 950/PCIe/SSE2, but playing Video is OK , except that occasonally in slideshow mode preview/ play does not start . not sure if related

                                • 14. Re: Direct 2D not installed
                                  luket63268305

                                  Same issue here since the upgrading.  PNY Quadro M4000 PCI-E 8GB

                                  • 15. Re: Direct 2D not installed
                                    romain87acx89

                                    W7 64

                                    geforce gtx 285

                                    • 16. Re: Direct 2D not installed
                                      F. McLion Adobe Community Professional & MVP

                                      There seems to be some issue with 6.6 / 2015.6.

                                      If you want to roll back, here's how: How do I roll back to Lightroom 2015.1.1 or Lightroom 6.1.1? | The Lightroom Queen

                                      Simply replace 6.1.1 with 6.5.1 throughout the article.

                                      • 17. Re: Direct 2D not installed
                                        JD Hascup Level 1

                                        I did end up rolling back as the update has this issue plus there must be a memory leak some where. I noticed this version would eat up memory and not release it the longer it ran eventually coming to a frozen state.

                                        • 18. Re: Direct 2D not installed
                                          F. McLion Adobe Community Professional & MVP

                                          Yep, it looks like. Some other issues are already confirmed by Adobe.

                                          • 19. Re: Direct 2D not installed
                                            romain87acx89 Level 1

                                            Maybe it is a bit overkill to rollback for such "inoffensive" msg?

                                            After loading LR, I get it one time when I read a video, then no problem at all during the following session

                                            • 20. Re: Direct 2D not installed
                                              JD Hascup Level 1

                                              Would agree except the msg was not the reason I rolled back. The application would freeze after ~90 minutes of working it. Sooner if I had any dust spots to fix. Monitoring the memory would show Lightroom not releasing memory and working more slowly. With 32GB RAM and 6GB on the GTX 980Ti it should hum along as it did in the previous release. This most recent release though has known issues that Adobe is working on.

                                              • 21. Re: Direct 2D not installed
                                                johan hansc

                                                I Have the same problem with a AMD Radeon R7 200 Series card.

                                                • 22. Re: Direct 2D not installed
                                                  todsackett Level 1

                                                  Surface Pro 3 Same problem. Any solutions in sight?

                                                  • 23. Re: Direct 2D not installed
                                                    nigell30929895

                                                    Same issue with NVIDIA GeForce GTX 960.

                                                    • 24. Re: Direct 2D not installed
                                                      justinbacle

                                                      Same problem here with a GTX670 on windows 10

                                                      • 25. Re: Direct 2D not installed
                                                        BillyMurphy

                                                        I'm having the same issue NVIDIA GeForce GT 730.  Latest driver.  Ran DxDiag.exe... no issues.

                                                         

                                                        Lightroom version: CC 2015.6 [ 1078672 ]

                                                        License: Creative Cloud

                                                        Operating system: Windows 10

                                                        Version: 10.0

                                                        Application architecture: x64

                                                        System architecture: x64

                                                        Logical processor count: 8

                                                        Processor speed: 3.3 GHz

                                                        Built-in memory: 16316.4 MB

                                                        Real memory available to Lightroom: 16316.4 MB

                                                        Real memory used by Lightroom: 509.7 MB (3.1%)

                                                        Virtual memory used by Lightroom: 478.2 MB

                                                        Memory cache size: 48.8 MB

                                                        Maximum thread count used by Camera Raw: 8

                                                        Camera Raw SIMD optimization: SSE2,AVX,AVX2

                                                        System DPI setting: 120 DPI

                                                        Desktop composition enabled: Yes

                                                        Displays: 1) 1920x1080

                                                        Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

                                                         

                                                         

                                                        Graphics Processor Info:

                                                        GeForce GT 730/PCIe/SSE2

                                                         

                                                         

                                                        Check OpenGL support: Passed

                                                        Vendor: NVIDIA Corporation

                                                        Version: 3.3.0 NVIDIA 368.39

                                                        Renderer: GeForce GT 730/PCIe/SSE2

                                                        LanguageVersion: 3.30 NVIDIA via Cg compiler

                                                         

                                                         

                                                         

                                                         

                                                        Application folder: C:\Program Files\Adobe\Adobe Lightroom

                                                        Library Path: C:\Users\Billy\Pictures\Gallery Catalog\Lightroom Catalog-2-2-2-2.lrcat

                                                        Settings Folder: C:\Users\Billy\AppData\Roaming\Adobe\Lightroom

                                                         

                                                         

                                                        Installed Plugins:

                                                        1) Canon Tether Plugin

                                                        2) Facebook

                                                        3) Flickr

                                                        4) HDR Efex Pro 2

                                                        5) Leica Tether Plugin

                                                        6) Nikon Tether Plugin

                                                        7) ON1 Effects 10

                                                        8) ON1 Enhance 10

                                                        9) ON1 Photo 10

                                                        10) ON1 Portrait 10

                                                        11) ON1 Resize 10

                                                         

                                                         

                                                        Config.lua flags: None

                                                         

                                                         

                                                        Adapter #1: Vendor : 10de

                                                          Device : f02

                                                          Subsystem : 1117196e

                                                          Revision : a1

                                                          Video Memory : 1999

                                                        Adapter #2: Vendor : 1414

                                                          Device : 8c

                                                          Subsystem : 0

                                                          Revision : 0

                                                          Video Memory : 0

                                                        AudioDeviceIOBlockSize: 1024

                                                        AudioDeviceName: Speakers (Realtek High Definition Audio)

                                                        AudioDeviceNumberOfChannels: 2

                                                        AudioDeviceSampleRate: 44100

                                                        Build: LR5x102

                                                        Direct2DEnabled: false

                                                        GL_ACCUM_ALPHA_BITS: 16

                                                        GL_ACCUM_BLUE_BITS: 16

                                                        GL_ACCUM_GREEN_BITS: 16

                                                        GL_ACCUM_RED_BITS: 16

                                                        GL_ALPHA_BITS: 0

                                                        GL_BLUE_BITS: 8

                                                        GL_DEPTH_BITS: 24

                                                        GL_GREEN_BITS: 8

                                                        GL_MAX_3D_TEXTURE_SIZE: 2048

                                                        GL_MAX_TEXTURE_SIZE: 16384

                                                        GL_MAX_TEXTURE_UNITS: 4

                                                        GL_MAX_VIEWPORT_DIMS: 16384,16384

                                                        GL_RED_BITS: 8

                                                        GL_RENDERER: GeForce GT 730/PCIe/SSE2

                                                        GL_SHADING_LANGUAGE_VERSION: 4.50 NVIDIA

                                                        GL_STENCIL_BITS: 8

                                                        GL_VENDOR: NVIDIA Corporation

                                                        GL_VERSION: 4.5.0 NVIDIA 368.39

                                                        GPUDeviceEnabled: false

                                                        OGLEnabled: true

                                                        GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_blend_equation_advanced GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NV_shader_thread_group GL_KHR_blend_equation_advanced GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

                                                        • 26. Re: Direct 2D not installed
                                                          walterono Level 1

                                                          Have now upgraded to Windows 10. Brand new installation of LR., same problem (GeForce GT740). No problems playing video.

                                                          • 27. Re: Direct 2D not installed
                                                            Peterpannny Level 1

                                                            Same problem here Asus GTX970, really slow. Reminds me of Lightroom in the beginning that had these issues.
                                                            Roll out a fix asap please. And also please confirm problem in this forum.

                                                            • 28. Re: Direct 2D not installed
                                                              jsk09 Level 1

                                                              Same problem with GeForce GTX970 and current drivers on Win 10 Pro platform. Video runs fine and exports correctly. Each new session with LR CC current version I get the same message once. There is an option to "don't show again" but I'm not sure I want to disable in case I do need to do something.

                                                              • 29. Re: Direct 2D not installed
                                                                christianp39512572 Level 1

                                                                I also have that issue:
                                                                On starting of playing a video (shooten by a GoPro Hero2) from the Lightrooms library this message pops up. The video is shown, but in a poor quality.

                                                                 

                                                                Any suggsetions?

                                                                • 30. Re: Direct 2D not installed
                                                                  Plasmar813

                                                                  Same problem - Radeon 5750.  Latest Windows 10.  Is there a ballpark ETA on a fix for this?  This is super unchillll... Mem leak especially.

                                                                  • 31. Re: Direct 2D not installed
                                                                    andy13186

                                                                    Same problem here..  Is there a fix yet to have the GPU do more work in lightroom?

                                                                    • 32. Re: Direct 2D not installed
                                                                      Michael J. Hoffman Adobe Community Professional

                                                                      Just for the record, same problem here. GTX970 on Windows 10. I get the error message about Direct2D, but there is no issue playing or exporting video. It started happening prior to the most recent update (I'm currently on 2015.6 but it was doing this on the most recent earlier version).

                                                                       

                                                                      Interestingly, the Error dialog has a "More Info" button that takes you to this Microsoft KB web page:

                                                                      https://support.microsoft.com/en-us/kb/971644

                                                                       

                                                                      Which is "Description of the Platform Update for Windows Server 2008 and the Platform Update for Windows Vista." It does mention some updates for DirectX 2D acceleration there. But, the recommended solution is to run Windows update. The KB page is dated 2012.

                                                                       

                                                                      Bizarre.

                                                                       

                                                                      Mike

                                                                      • 33. Re: Direct 2D not installed
                                                                        JD Hascup Level 1

                                                                        Latest CC update has fixed the problem as well as my memory leak. So 2015.6.1 seems so far to be much better.

                                                                        • 34. Re: Direct 2D not installed
                                                                          jsk09 Level 1

                                                                          JD,

                                                                          Thanks for the update.  I just tried a couple videos and no error message. Looks like all is right in the Lightroom world!  I think this case is close.

                                                                           

                                                                          Jeff

                                                                          • 35. Re: Direct 2D not installed
                                                                            Solution-Design

                                                                            The case is close, when the german Version is out. ;-) Here the same Issue withe the Radeon R9 200 series.

                                                                            • 36. Re: Direct 2D not installed
                                                                              F. McLion Adobe Community Professional & MVP

                                                                              The released version is multilingual - Deutsch inbegriffen

                                                                              • 37. Re: Direct 2D not installed
                                                                                christianp39512572 Level 1

                                                                                The latest update, Version von Lightroom: CC 2015.6.1 [ 1083169 ], available since late 31th of July, seems to solve this issue.

                                                                                 

                                                                                I'd wish Adobe would had told us, they are working on a solution for this issue. Instead I was searching for solutions for my working place because the reaseon was my setup....

                                                                                 

                                                                                Thanks,

                                                                                Christian

                                                                                • 38. Re: Direct 2D not installed
                                                                                  jw1337 Level 1

                                                                                  Same error with AMD R9 380 driver 16.15 on Windows 10.

                                                                                   

                                                                                  Capture2.JPGCapture.JPG

                                                                                  • 39. Re: Direct 2D not installed
                                                                                    F. McLion Adobe Community Professional & MVP

                                                                                    Did you update to LR 6.6.1?