1 Reply Latest reply on Jun 15, 2016 3:25 AM by Willi Adelberger

    Indesign Crash

    alexwow2016

      Running Adobe InDesign CC 2015.3 release build is 11.3.0.34  x64 Build running on Windows 7.

       

      This is a new install.

       

      Randomly crashes will produce a pop saying Indesign stopped working , sometimes the program will just freeze and not responding.

       

      Solution is to end task then restart it again.

       

      Windows logs produced below

       

       

      Faulting application name: InDesign.exe, version: 11.3.0.34, time stamp: 0x56d9d456

       

      Faulting module name: PDF.RPLN, version: 11.3.0.34, time stamp: 0x56d9d93d

       

      Exception code: 0xc0000005

       

      Fault offset: 0x00000000000c7cfe

       

      Faulting process id: 0x21ec

       

      Faulting application start time: 0x01d1c6dcadfcb94e

       

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

       

      Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2015\Required\PDF.RPLN

       

      Report Id: 12e9f363-32d9-11e6-8087-64006a69e5cb

       

      thereafter restarting 20mins later produced

       

       

      The program InDesign.exe version 11.3.0.34 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

       

      Process ID: 272c

       

      Start Time: 01d1c6e68bcc1e73

       

      Termination Time: 35

       

      Application Path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

       

      Report Id:

       

       

      Any ideas on how to fix this problem?

       

      thanks