3 Replies Latest reply on Jun 28, 2016 11:45 AM by Sue Garibaldi

    Can't zoom in on iPad.

    beng29637569

      Ever since I installed the new version of this app, I can not zoom in on my iPad. It makes drawing really annoying. Is there any way I can fix this?

        • 1. Re: Can't zoom in on iPad.
          KoMaruyama Adobe Community Professional

          Try toggling the palm rejection button, or turning off the palm rejection settings.

          palm_toggle.jpgpalmpreferences.jpg

          2 people found this helpful
          • 2. Re: Can't zoom in on iPad.
            markgouldsf Level 1

            @KoMaruyama

            everyone,

             

            Still a problem with most recent Adobe Illustrator Draw, using Wacom Fineliner stylus, running on most recent iOS update on original iPad Air. Toggling palm rejection alone doesn't always correct the problem. Previous suggestions found here, to stop the app, turn off Bluetooth and back on does work -- but, using this configuration at least, problem will reoccur after a few minutes, requiring same steps - stop app, turn bluetooth on/off, start app, reconnect stylus, pinch-zoom works, rinse and repeat!

             

            Mark

            1 person found this helpful
            • 3. Re: Can't zoom in on iPad.
              Sue Garibaldi Adobe Employee (Admin)

              Hi Mark,

               

              Thanks for posting. We've been unable to reproduce these issues that people are seeing with zoom so your comments will be helpful (although I know it doesn't solve the problem of this being super frustrating).

               

              One quick question so I can share your feedback with the product team... You're using the most current version of Draw (v3.3), right?

               

              Sue.